Like frank said.

I got one also. It was more of a question than a problem, and was purposely left open for a long time to see if other users encountered the same thing I did - as I suggested they do.

Nothing unusual about seeing if old trouble tickets can now be closed. Many times, after advice on a problem is given, users don't get back to support staff to let them know if the advice worked. So, the company has to proactively ask the user, so they can clean up their database.

I agree it seems a long time to get around to this house-keeping.