I'm no spoksman for DAZ or Eovia but if they're going to be picky, technically you did'nt pre-order. It looks like your "offer" was to buy Hex1 and then get a free upgrade to H2. My understanding was that the $100 voucher was for H1 owners that pre-ordered H2. People ranting in fourms that aren't actually employees of the companies involved don't always have the absolute say in what happens. ;) But, I may be completley and totally off track - it's happend before. : D Hope you get the voucher!