I just tried the new obj importer on 2.36a about 10 sec for daz vicky reduced polygons. They specifically worked on importing obj for 2.36a, if that means anything. They also fixed some issues about materials. I think the changes were made in the "a" release. As for the snooty reply from "tech support". I follow the developers list, which is about as friendly as a anaconda with a hangover. So I share your pain. Anyway, as well all know, "tech support" and "open source" are often mutally exclusive.