This was posted at 3DXtract by Bob at Eovia: THIS MESSAGE IS TO EVERYONE THAT PRE-BOOKED THE CARRARA 4 UPGRADE AND DID NOT RECEIVE THE BONUS ITEMS WITH THE SHIPMENT OF THE SOFTWARE. I know that there have been many of you that have received your Carrara 4 upgrade software, but did not receive the bonus items. I have finally achieved a resolution for this issue. Please follow these directions to receive your bonus items: Send an email to shipping@us.element5.com providing: 1. your order number 2. a list of the bonus items you did not receive (t-shirt, tips & tricks book, etc.) 3. if you provided a t-shirt size, please tell them what size you asked for Please copy me on your email: bob@eovia.com. The items will be shipped to you shortly. Again, I am sorry for the inconvenience of this process, and thank you for supporting Eovia and Carrara. Best - Bob ----- Bob Stockwell Director, Sales and Marketing Eovia Corp.