Well I haven't gotten my copy yet. Believe me, I work in the printing industry and there are a thousand things that can go wrong with a complex job like producing boxes for a software product. Just a typo can mess the hole thing up, and it happens. I am sure that some one is in a lot of trouble for this one, but the bottom line is that this things happen. At lest Eovia came out clean telling every body what happened. Now in JDexter's situation he is upset not so much for the daly of his shipment, as for the customer service rep that cant get the info right. She, Pricilla, was pretty vague about my shipment just stating that it will ship some time this week. We will see when I get it. I have dealt with QuarkXpress and believe me that is an exercise in patients. Now that is the crummiest CS in the world.