I really don't think that can be considered CS. I don't either. But... I've had various jobs over the years, many of them dealing directly with the public. Foremost in my mind was quality service because if you can't keep your customers happy you can't keep your business either. But every once in a while, despite the best will in the world, everything would seem to go wrong and Fate revealed itself as a practical joker. If everyone starts reporting consistently shoddy service from Eovia then there would be something to start worrying about. But isolated instances are just that, isolated- and Murphy's Law rears its ugly head once again. Of course, this is scant consolation nor will it ease one's frustrations. But that's Life, a series of minor annoyances occassionally punctuated by small pleasures.