People working on Customer Service desks are working with promises other people make them. And a lot of time with information that is optimistic AND most of the time not up-to-date ("don't tell customer service that, they are in enough pain already, phones are ringing all the time") Eovia is a very small company. It is not a Microsoft or HP. Cut them some slack. I am in the Netherlands and earned my update back today with the visualisation of a breakfast bowl. I would not want to miss C3!