So in oither words, customer service lied. No one in customer service stated that they were out of anything, and stated repeatedly it was surely going to go out Monday the 29th, at the very latest, even though I was originally told my order shipped on 9/22 by 2 day FedEx. So instead of informing the customer the truth, that there was a delay, they just fed me the same line over and over. The delay might be out of their control, but the way they handled it certainly wasn't. I informed them this morning I needed a firm shipping date or a credit on my credit card and a cancellation of the order. Regardless of the length of time since the order, if they are not able to fill the order in a set amount of time, then they have to give the customers an option of cancelling, by law, in the U.S., and they are supposed to do that every so many weeks after the initial order. I believe it's 6 weeks from the date of order (which it has been x2 already).