Question: Can I advertise on Renderosity?
Answer: Yes, Renderosity has several highly targeted advertising options, including banner ads, button ads and newsletter sponsorship. For all the details please visit our Advertising Page, please click here for information How to Buy Banner Ads.

Question: Is it allowed to create threads in forums with the explicit intention to advertise products or services?
Answer: No it is not. Unless its a Renderosity marketplace product, then it can go in the Marketplace Showcase forum or the galleries without the advertising text on the image itself. Any further questions/concerns please email admin@renderosity.com

Question: how do i delete my account?  
Answer: If you wish to delete your account:You need to first sign into your account and remove your gallery, friends, free-stuff, wish-lists and favorite lists, and remove any notifications you have set (e.g. gallery subscriptions, site mail notifications, newsletter , daily digest, etc.Once you have done that please email admin@renderosity.com requesting that your account be closed. Also, please make sure you state that you have already removed what is required before a account can be closed.

Question: Great new look you got on the site. Only one problem. The color of the text in comments under your images. What on earth made you choose dark grey text on a dark blue background. Impossible to read comments. You really need to change that.  
Answer: We are currently working on bettering options for our members. This change will be worked out soon.Thanks

Question: I wish to understand the reasoning behind the occassional advertised item that is shown with a blanked out image stating 'Advised Caution'. I cannot see how the normal viewer is expected to make a purchase if he cannot see what he is purchasing.   Can you please inform me how to overcome this system?    
Answer: These items contain nudity which is why there is a "content advisery" image over them. If you click into the image,you will see what exactly what is being sold.

Question: What happens when I become an affiliate?
Answer: We send you a Renderosity link that has a special tracking code in it. You put this link anywhere on your site. Whenever a new visitor reaches our site through your link, it's counted by our tracking system.

Question: What is an affiliate program?
Answer: Think of it like a referral program. Renderosity is always looking for new people to help grow our community. One way to do that is by placing banners/links on other websites, or "affiliates". Our affiliates will have a link somewhere on their site that links back to Renderosity.com. Since the majority of our members are in touch with other digital artists, it makes sense to offer them a chance to become an affiliate for Renderosity.

Question: So how do I make money as an affiliate?
Answer: Whenever a new visitor comes to Renderosity through your link, we are tracking it. If they make a purchase within 60 days of that first visit, you get a percentage of the sale. So, the more customers you send to Renderosity, the more money you make! There is no limit on the amount of money you can make.

Question: What do I do with this link you give me?
Answer: Whatever you like! You have the option of doing a text link, or a banner advertisement that you can use anywhere on the web. You can add it to your website, blog, even your Facebook. You can also add it to forum signatures for other sites that you frequent.The possibilities are endless. For more tips on how to use your affiliate link, email Marketing@renderosity.com and the Marketing Manager will be happy to assist you.

Question: I would like to include images in my blog posts, to illustrate what I am talking about. Can I do this and if so how?
Answer: You can post images to your blogs but they must follow the no nudity guidelines that are for  gallery thumbnails, blog postings, tutorials, and freestuff thumbs. To do this you must use the proper "html"  with the url where the image resides.

Question: How do I change my blog title/name?
Answer: Notice a link on the right top area of the blog page called "Edit Title".  Click this link and make the changes.  This will change the blog title that you currently see in bold.  To save the changes click the Update button.   At any time you decide you want your member name as your blog title just select the Reset button.  You can change the title of your blog at any time as many times as you like just select the Update button to save the changes.

Question: How do I post a blog?
Answer: Click on Blogs on the sidebar under Features.  Select the New Post link, Enter a Title and whatever you are wanting to blog in the Body section.  Click Post to save the changes and make it public.  Members can post comments to your blog and you will receive an email when someone posts to it. A blog is a Web Log.  Mostly used to post journal or diary events.  Basically whatever you want to talk about.  They tend to be more personal than forums.  Just stay within our site Terms of Service.    Take a look at other blogs to get an idea.

Question: How can i delete a topic in my blog?
Answer: You should have a "Delete" link under each blog post.

Question: What is a blog?
Answer: A blog is a Web Log.  Mostly used to post journal or diary events.  Basically whatever you want to talk about.  They tend to be more personal than forums.  Just stay within our site Terms of Service.    Take a look at other blogs to get an idea. A frequent, chronological publication of personal thoughts and Web links. A blog is often a mixture of what is happening in a person's life and what is happening on the Web, a kind of hybrid diary/guide site, although there are as many unique types of blogs as there are people. Blogs are alternatively called web logs or weblogs. However, "blog" seems less likely to cause confusion, as "web log" can also mean a server's log files.   The Renderosity blog area allows site members to create and post their own blog entries. Once logged in, a member may view his/her most recent posts, view all posts, or add a new post. Posts consist of a title, body, post date, and post tim... [more]

Question: Why do I get the  "Address Validation Error" when trying to check-out?
Answer: That means the address you entered for the card is different than the address your card issuing bank has on file for you.  The most common reason for this type of problem is a recent move and the card company still has your old address on file.  You may want to try checking out again with your old address, or making sure you use the address that your credit card company uses to send your monthly statements. Another common problem for that error is making sure you do not use symbols in the address field and make sure you put house numbers first.  Please also make sure you are changing the Country drop down to the right one.

Question: Can I purchase a Gift for someone?
Answer: Buying a gift for another Renderosity member is quick and easy to do. Select the item(s) that you want to purchase as a Gift. Locate the Gift for field within the main product page. Enter the gift recipient's Renderosity username in the field, and type in your personal message to them in the Gift Message field. The username must be exact, or the member will not receive the gift. Select the "Add to Cart" button. If the username is located in our database the item will be added to your cart and display Gift: (username) under the items name. When you Checkout the Gift Recipient will receive an automated E-Mail notifying them that a Gift has been purchased for them. If it is a download, the Gift Recipient will be able to download the Gift from their Gifts link of their Account page.

Question: I had problems when trying to click the paypal button during checkout.  Is there still a way I can pay for my pending order through paypal?
Answer: Yes you can still pay for your order. Simply log on to your paypal account and use the SEND MONEY option.  Send the order total to payments@renderosity.com .  Be sure to include your Renderosity order ID number and/or your Renderosity username. Once you have completed the payment through paypal, send an email to store@renderosity.com letting us know your payment has been sent and we will go manually mark your order as paid so that you can download your items. Thank you

Question: Do you accept check/debit cards?
Answer: As long as the check/debit card has the "Visa" or "Mastercard" logo on it, we accept it.

Question: How long are items in the MarketPlace kept on clearance before they disappear, and how can I tell how long a wishlist item on clearance has remaining before it is no longer available?
Answer: Once an item goes into clearance, it isn't removed permanently from the MarketPlace unless the vendor requests it's removal, or the item has no sales in 60 days.  There isn't a system way to tell how long a product will be available unless you're the vendor and check the sales on that item.

Question: There is a store that I wished to buy a few products from but didn't have the money at the time and the store closed less than a month ago.Is there anyway possible to purchase items from stores that have closed?
Answer: You are unable to buy from a store that is closed. You can always site mail the vendor and see if you can buy a product directly from them.

Question: Can you use freestuff and purchased cg for  commercial use?
Answer: As far as free stuff and purchased it should be in the readme's what you can or can not use them for. If there isn't a readme in the freestuff you will have to ask the maker. The store items all have readme's.

Question: I do not see an option to have Renderosity delete my credit card information, is it held in a data base somewhere or deleted after each order?
Answer: Renderosity does not store Credit Card information anywhere on the site.

Question: Since this is my first purchase I realize I have to wait for up to 24 hours before being about to download the product. However, will I be notified via email when I am able to download? Thanks,
Answer: Yes, you will receive an email from the Marketplace staff when they've verified your first time purchase with instructions on how to get to your purchase history to download. Thanks

Question:  im new at this, can i use some of the 3d models on daz studio and if i can, how do i download it to daz. thank you.
Answer: Hi, Welcome. You need to contact the vendor directly for product support using D|S.  Please be sure to read the product description first, because there are some vendors that do not offer product support for D|S. You might also find it very useful to ask quesitons in the D|S forum since those are seasoned users of that software. http://www.renderosity.com/mod/forumpro/showforum.php?forum_id=12452 here is a link to the D|S Forum  

Question: How do I get Gifts that someone bought for me?
Answer: Just go to the Gifts Link on your store Account Page From there you can click on the Link that is in parentheses to download the item(s). Please check out the Download Problems page, if you are having problems downloading your gift. If you continue to have problems with your downloads, please email store@renderosity.com.   

Question: How do I use a Coupon, Gift Certificate, or InStore Credit?
Answer: You should have received an email letting you know that you have received a Gift Certificate.  You can click on the link and it will take you to gift certificate page.  OR   You can go to your Account Page under the Gift Certs link and see your gift certificate code. To use a Gift Certificate copy and paste the Gift Certificate code in the Gift Certificate field of the checkout page and hit the Apply button.   If your purchase amount exceeds the Gift Certificate amount you can pay the remaining balance with any of our supported payment methods. (Credit Card, Paypal, Check or Money Order) .  If your purchase amount is less than the Gift Certificate amount the remaining balance will be calculated and will be available for future purchases.  Gift certificates are currently good for two years.

Question: I want to buy an item in the Marketplace for my friend. How can I do that?
Answer: The first step is to make sure that both you and your friend are members of Renderosity, otherwise they won't be able to download the item you bought them. If the recipient (the person you're buying for) has a public wishlist on their homepage, you can click the "Add to Cart" button direct from their homepage, and proceed directly to the checkout step. If not, go to the product page for the item you want to buy as a gift. Just above the "Add to Cart" button is a space for you to put your friend's username. Enter their username (not their real name or email, it must be their Renderosity username.)  As soon as you enter their username, a little window will open for you to enter any message you want to send, for example "Happy Birthday!" or "Thanks for all your help!". When you've finished entering your message, click the Add to Cart button. At the next screen, review your purchase to make sure you're happy with everything, and then p... [more]

Question: how do you get prime pricing?
Answer: Hello, You will need to purchase a Prime membership to receive the Prime Prices. Thank you, Kristi

Question: Why am I getting the "Invalid account number" error when trying to check-out?
Answer: This usually indicates a typo in your credit card number or security number. For Visa, MasterCard & Discover make sure you have entered all 16 digits without spaces or dashes. The security number is a three digit number located on the signature strip.

Question: Hi Is is possible to redeem more than one gift certificate at one time?
Answer: Unfortunately it is only possible to apply one Gift Certificate code per order. Thank you!

Question: i paid through pay pal but i dont see my download in my account it just says download pending . whats going on?
Answer: Please contact store@renderosity.com with your information. Thanks!

Question: i paid through pay pal and it was confermed but i dont see my download in my renderosity account it just says download pending unpaid no shipping. whats going on?
Answer: Please contact store@renderosity.com with your information.Thanks!

Question: I'm trying to purchase the new updated version of Poser Ocean but when I click add to cart I recieve an error message saying I already have this product (I have the older version) and that I should try my request again. How do I overcome this and add the updated version to my cart?   With thanks
Answer: Hello, You do not need to purchase this item; previous buyers get the upgrades for free. You will need to re-download this item in your orders and you will automatically receive the updated version. Please email me at admin@renderosity.com if you need any further assistance with this issue.    Thank you, AmandaC Renderosity Admin

Question: My browser crashed before I could hit the PayPal button.  How can I pay for my order now?
Answer: You can send your payment from PayPal to payments@renderosity.com  After payment is sent, please send an email to store@renderosity.com so that we can manually verify receipt of payment and mark your order paid so you'll have access to your downloads.

Question: I have made a number of items in my wishlist public and have been asked by friends how they can access the wishlist to purchase the items as gifts. How do they access my wishlist?
Answer: Members can go to your homepage, then click on the STORE tab to see all items you have in your public wishlist.     Thanks

Question: Just signed up for Gallery+. How long will it take before it is activated, because I can't upload more than one image?
Answer: All Renderosity Services are processed during normal business hours Mon-Fri 9am-5pm (CST) Renderosity System Time. If you've purchased a service during off hours or weekends, your order will be processed the morning of the next business day. If you haven't purchased Gallery+ but would like to upload more than one Gallery image per day, please check-out our Gallery+ Service. For any additional questions about our Gallery+, please use our Ask a Question feature.

Question: This product doesn’t work, and I’d like to get a refund.
Answer: Renderosity has a MarketPlace Refund Policy here.  Please review the policy and contact the vendor for support prior to a refund being issued.

Question: I earned the reward for last month's purchases. I cannot figure out how to use the rewards, can you help me? 
Answer: Hello, Please go into your account and click on the "render rewards" link, you will then copy the code from the first letter to the last number with no leading or trailing spaces. You will then past the code in the "gift certificates" box (which you will find in step 3 of the checkout proccess) and then click the "apply" button. This will deduct the gift certificate from your total due. Please send an email to store@renderosity.com if you need further assistance.

Question: I found an item called Gothic Courtyards Background set last week.  I can't seem to find it anywhere now.  Can you help please?
Answer: Is this what you are looking for?   http://www.renderosity.com/mod/bcs/gothic-courtyard-backgrounds/83748   Thank you 

Question: i'm trying to fid the v4 character where can i get it
Answer: Please see attached link.

Question: What payment types do you accept?
Answer: -Credit Cards (Visa, Mastercard, Discovery, and American Express), -Paypal including Paypal e-Check to payments@renderosity.com -Check, Money Order -In-Store Credit

Question: where is the download area?  
Answer: Downloads for orders placed in the MarketPlace can be found in your account history.  Under "Member Options" on the sidebar, you can select "My Account"  The direct url is  http://market.renderosity.com/mod/bcs/account.php Once you get to your account page, simply click on the order id# and your downloads will be available there.

Question: Why is my credit card declined?
Answer: A credit card decline comes from your bank. Your bank does not provide us with specific information about the decline. You will need to contact your bank for the details. Usually, the expiration date, name, address or zip didn't match what is on file with your bank. Sometimes the card company places a hold on cards when concerned that recent purchases may be fraudulent (or out of norm for someone's spending habits), a payment is late, or the credit limit has been reached.

Question: What is a wishlist? How do I add a product there?
Answer: Your Wishlist is a convenient list for you of all the products you'd like to buy or receive. When you view a product that you like, you can add it to your Wishlist simply by pressing the "Add to Wishlist" link directly underneath the price. Once the product is in your wishlist, you can choose to make it public or private. If you keep it private, nobody but you can see it. If you make it public, it can be seen by people visiting the "Store" section of your homepage, and they can use it to buy you gifts. If you want to remove a product from your Wishlist, just press the Remove link. You can also use the "Add to Cart" link to buy the item immediately. You can sort your wishlist by item name, price, or vendor by pressing the appropriate column heading. And finally, when a product in your wishlist goes on sale, you will receive an automated message alerting you to the lower price.

Question: I submitted an entry to the contest, but it's not showing up on the contest page, where is it?
Answer: Every contest entry but be reviewed prior to approval. Generally submissions are reviewed within 24 hours. If you do not see your entry after 24 hours, please contact the Contest Manager.

Question: How will I know if there's a problem with my contest entry?
Answer: If there is a problem with a contest entry you will be notified via site mail. Please come back often and regularly check for communications if you are participating in a contest.

Question: Can I post my contest entry in my gallery?
Answer: Most of the Renderosity Art Contests do not allow entries to be posted anywhere online during the duration of the contest. Once the contest has finished, and the winners have been announced, then you may post your image in your gallery. Since contests may vary, please read the specific rules for the contest you wish to enter, or have entered. If you see an image posted in a member's gallery that is entered in a current contest that does not allow for online posting , please notify the Contest Manager.

Question: I won something in a contest, how will I get my prizes?
Answer: You will be notified by the sponsor of your prize to arrange for the prize distribution, whether it's a download or a shipable product. Renderosity Gift Certificates will be awarded directly to your Renderosity Account.

Question: There is a contest that is having a Community Vote to select the winners. How do I cast my vote for my favorite contest entry? How many times can I vote?
Answer: To vote, go to the Contests in Voting page: http://www.renderosity.com/mod/contest/index.php?browse&voting Select the contest you will be voting in. Select the image you wish to vote for. Click the "Vote for This Entry" button located underneath the contest entry. (lower left-hand side) Allow for the pop-up window, which will appear and state: "Are you sure you want to vote for this entry? This will be your one and only vote in the contest "CONTEST NAME". Then choose "Yes, Vote Now". If you have changed your mind, choose "No" and then find the image you do with to vote for and try again. At this time, everybody gets 1 vote. So, make sure you are sure you know which entry you want to vote for before casting your vote, as it cannot be undone.

Question: How will I know if I won a contest that I entered?
Answer: Winners of the contest are posted on the contest page and in the Contest Announcements forum.

Question: I would like to upload an entry to a contest, but am unsure how to do that if it is any different than uploading to my gallery (which I haven't done, either).  Could you direct me to the 'how to'? Thank you. grounded  (Myke) mgr@mykemorton.com
Answer: To upload an entry to a contest: Go to the Open Content page that you want to enter Scroll to the bottom of the contest page to "Submit an Entry" Browse your computer and find your Image file:(max 1024x1024) Browse your computer and find your Thumbnail: (max 100x100) Enter a Description if required, or desired. Make sure the "Notify me when my entry is approved" box is checked Click "Submit Entry"  

Question: Is it okay to use models I have purchased from any artist at Renderosity in Computer Games?      
Answer: Please contact copyrights@renderosity.com for any type of copyright or usage questions

Question: Is allowed to use models from your site in 3d game?
Answer: Yes, your use of the Renderosity bought models incorporated in your video games are ok; provided, your game is made in a way that the model is protected from being extracted.  We realize that very advanced users *may* still find ways of getting to it, but your game should make it so that the average game user could not extract the model

Question: My copyrighted work is being displayed or distributed without my permission - What can I do?
Answer:   How to protect your copyright Protecting your copyright can be a daunting task. The following steps are being provided as a guide to assist you with protection of your copyrighted work. If you locate your copyrighted work being distributed by an unauthorized web site you can do the following to try and have it removed. 1)      Use a site to locate the Abuse E-Mail address registered for the site that is distributing your work. The site that I like to use is DNSstuff.com (www.dnsstuff.com) . There are other sites available but DNSstuff.com is very easy to use. Visit DNSstuff.com and paste the sites address in the “Abuse Lookup” field and click the WHOIS Lookup button. The registered abuse E-Mail address for the site will be returned. It can be abuse@, Admin@, postmaster@, etc…. 2)      Send a professional E-Mail to the abuse E-Mail address indicating that the site is illegally displaying or re-distr... [more]

Question: I found a product that is an infringement on a product in the MarketPlace, what do I do?
Answer: Please email copyrights@renderosity.com so they can look into it further and take the proper action.

Question: Does renderosity support giving products away to be sold at other places like moderngfx?
Answer: No, those are being shared illegally and we are constantly taking legal action against such sites. If you see any, please send an email to copyrights@renderosity.com

Question: I just tried to attach a file to a forum post. The attachment was rejected with the message that it was too big. But I can't find guidelines anywhere regarding maximum size for forum attachments.
Answer: 200 KB is the maximum file size for attachments in the forums.

Question: CAn BBCode be used in signatures? If so, how do you get it to work?
Answer: Currently no, BBcode is not used on Renderosity. Instead, you would need to use the 'source' button in the FCK Editor if you are looking to show small images or such in your signature.

Question: How do I delete my posts
Answer: Members can delete or edit  their  forum posts within 15 minutes of posting, after the 15 minute time limit expires you will need to contact a member of the team to have it deleted.

Question: Can you embed youtube videos in forum posts?
Answer: We do not encourage embedding videos, etc. in the forums. We do have an area for videos if you would like to upload one however. Please see this link: http://www.renderosity.com/mod/videopro/index.php

Question: In "welcome to the Renderosity Forums" page under "Topics" it shows "Character Creators" has 1861 threads.  When I get to that page I see only one thread.  How do I get to see the remaining 1860?
Answer: Threads go into the archive after an inactivity period of 45 days. You can find a link to the archives just above the active thread in that forum.

Question: How do I edit or delete my post in the forum?
Answer: Below your post you will see a "delete" link and an "edit" link, you just have to decide which one you would like to do:)

Question: How do I post to a Forum?
Answer: Post to a thread Click on forums link located at the top under the banner area.  Click on the title of the forum and then click on the thread of interest.  Scroll down to the end of the forum and you will see a Reply box.  Type in your comments and click the Post Reply button.    Start a new thread Click on forums link located at the top under the banner area.  Click on the title of the forum.  Next click the link New Thread located under the announcement section.  Enter the Subject or Title of your new thread, enter your comment in the body area.  You can click on the smilies and copy and paste or type in the text information within your post to add smilies to your message.  Then click the Create a Thread button.  You can add attachments such as images and documents under the attachments area by putting the URL in the space provided. Renderosity is set to automatically Notify you by email (we call them ebots... [more]

Question: I'm getting hundreds of emails in my in box of notifications when I didn't before. How do I turn that off?
Answer: Go to MY FORUM OPTIONS (http://www.renderosity.com/mod/forumpro/index.php?my_options) and uncheck any boxes that are checked on forums you do not want to receive ebots on.

Question: Sorry to be dumb but for the life of me I cannot find any way to view new posts since my last visit - is this feature available?
Answer: Hi there, If you use the "Mark all read" when you finish reading a forum, new posts since then will display in yellow with a gold star (instead of the normal white/silver.) This will last until you clear cookies.

Question: how do I add a signature or quote like under my posts?
Answer: Click on 'Forums'> 'my forum options', fill in your signature in the first text box and click the first 'save changes' button just below  the 'my styles' text box.

Question: What is a Forum?
Answer: <a href="http://www.renderosity.com/mod/forumpro/index.php"> A forum</a> is a discussion group around a particular topic.  At Renderosity, there are discussion forums for members using the same software, by topics and for general site support. It is different than a <a href="http://www.renderosity.com/mod/blog/"> blog</a> in that it is not centered around the person and what is going on in there life but around a topic of interest. 

Question: I've tried to upload a ShaderSetup for DAZStudio inside one of my Forum entries, but regardless of the extension, it has been refused. 
Answer: Members are not allowed to upload files in any form on the forums. If you have a free item you would like to share, you may upload a zip containing the file to the Freestuff section: http://www.renderosity.com/mod/freestuff/index.php

Question: How do I link to my offsite freestuff on my own page by using the download link?
Answer: Renderosity no longer allows offsite freestuff to appear in the downloads section. If you want to use a link, you will have to do so in the Freestuff Forum. If you want to use Renderosity's freestuff section for your items, you will need to zip the item into a zip archive and upload it to our servers.

Question: How and where do I install the freestuff item I have just downloaded?
Answer: You will need to check the documentation of your chosen software, and also check the documentation that may have been packed with the item. You may also contact the freestuff provider of that item. If you need further help, you may send an email with a link to the item to: admin@renderosity.com and someone will try and assist you.

Question: How do I report a virus-infected freebie link?
Answer: You may contact a member of the Freestuff Staff in the Freestuff Forum located here: http://www.renderosity.com/mod/forumpro/showforum.php?forum_id=12473 You also may send an email to: admin@renderosity.com with a link to the infected item, and any other information you have regarding the infected item.

Question: How do I report warezed items I find in Freestuff?
Answer: You may send the link of the items and any other information you have regarding the issue to: admin@renderosity.com

Question: How do I upload a free item to Renderosity?
Answer: In the top headers, click on: Freestuff > Upload / Please read the freestuff guidelines before attempting the upload. You will then fill out the forms located on that page and at the bottom click "Upload Now' Further questions can be directed to: admin@renderosity.com

Question: How long does it take for my freestuff item to be approved?
Answer: New freestuff uploads go into a pending state so a Renderosity staff member can review it before approval. This process can take anywhere from 24 to 48 hours. If there is a problem with the item, you will be contacted by a staff member letting you know what needs to be done to fix whatever issue has prevented your item from being approved. If after 48 hours, you have not had an uploaded item approved or been contacted by staff, please send an email with the item name, and when it was uploaded to: admin@renderosity.com and a staff member will assist you.

Question: How do I feature one of my freestuff items on my Homepage?
Answer: In the Freestuff area you will see a link at the top that says "My Settings" you can choose the freestuff item you want displayed as your "featured freestuff" on your homepage.  You can also choose how many thumbs you want to appear on each page of the freestuff area and turn your "nudity" filter on or off.

Question: What are the rules regarding nudity in freestuff?
Answer: The Renderosity Freestuff section is covered by the TOS regarding nudity. Please see the TOS regarding thumbnails here: http://www.renderosity.com/news.php?viewStory=13472

Question: How do I report a non-working download button, or an item that has a broken link where the download is no longer available?
Answer: To report a download issue regarding the system {download radio button does not work etc} please send an email to: admin@renderosity.com To report an item you attempted to download that leads to a site that is no longer available or is inactive {dead link} please contact a member of the Freestuf Staff. You can find the Moderators of the freestuff area on our Team Page, or located at the top of the Freestuf Forum located here: http://www.renderosity.com/mod/forumpro/showforum.php?forum_id=12473

Question: How do I update my freestuff items?
Answer: Under each thumbnail in your freestuff items, you can find an 'edit' link. Click that and upload the new file, then click 'save changes'

Question: Are we allowed to use images from the site itself (not from other members) in our art, if those images are just created specifically for this site? (See the image that I'm linking to as an example.) And when we do use them, to whom shall we give credit? I know this is just "Fair use" but this site can have it's own rules for it's own galleries. 
Answer: No, images are not to be used in your artwork that is the property of Renderosity. Further, images by the members may only be used with written permission. Also, please remember that 'fair use' only applies in a case of defense in a court of law. It cannot be used as an excuse for taking images that you find online or elsewhere and using them in your art. 

Question: How do I add a favorite artist?
Answer: When viewing an image from the artist you would like to add there is are "buttons" under the image. One states "add artist". By clicking that button you will be able to add that artist as one of your favorites.

Question: How do I add an image to my favorite images gallery? Or an artist?
Answer: Open the gallery image that you wish to add. Underneath the image you'll see a row of buttons. Press the second button, "Add Image" to put the individual image on your favorites list, or use the third button, "Add artist", to add the artist as a favorite. You can set your favorites to public or private, and you can view, edit and delete favorites from these links: Favorite Images Favorite Artists If you have your profile set to receive emails from Renderosity, you will get an email every time one of your favorite artists adds a new image.

Question: How do I add Production Credits to my upload?
Answer: On the upload form, use the pulldown menu to select the relevant vendor, then type the item into the "Credit for this vendor" field and click the Add button. You can do this for as many different items/vendors as you like. TIP: If you type the first three letters of the vendor name into the white box at the top of the list of vendors, it will search for their name.

Question: How do I upload an animation in my gallery?What is the maximum file size is allowed?
Answer: Animations can only be loaded into the freestuff section under the animations category not the galleries. Below you will find that file size regulations:   Maximum Image Width: pxMaximum Image Height:pxMaximum Display Width:pxMaximum Image Size: kilobytes

Question: How does the Artist of the Month work? How are they selected and who votes for them?
Answer: Members who participate in a selected gallery are nominated by our Moderators, and Admins.  Once the nominations are in, the images are then listed/posted and the community votes.

Question: Could you please tell me where I can fin the Art Chart that some people are referring to? Thanks a lot for your help.  
Answer: You can find the ArtCharts by going into the galleries and clicking on the link at the top that says "ArtCharts' Below is a direct link to this area   http://www.renderosity.com/mod/gallery/artchart.php

Question: Is there anyway to block a member from commenting on my gallery?
Answer: We have no feature that allows you to block certain members but if you are having an issue with someone trolling or doing anything else that is a violation of our TOS on your images, please contact admin@renderosity.com and we will take care of it.

Question: Is it allowed to have more than one account using different alias user name (with the same real name) if the e-mails are different.
Answer: We strongly discourage setting up multiple accounts for several reasons. Its not "disallowed" but we really strong discourage doing this.

Question: I would like to move my picture from one category to another, how do i go about this?
Answer: Please click the "EDIT" button underneath the full image and you can change it there. If you have additional questions or need further help, please email admin@renderosity.com

Question: Hi there, I'm just wondering if it's possible for me to upload more than one image per day, and if so, how? Thank you :)
Answer: We have a Gallery Plus service you can purchase so that you may upload up to 10 images a day in the galleries. Please see the information on our Gallery Plus service at the link below http://www.renderosity.com/mod/bcs/index.php?ViewProduct=44571

Question: How do I cancel my Gallery Plus subscription?
Answer: Hi there, Please go into "My Account" under the "Member's" tab. You will see the "subscriptions" link, please click on that link to see your subscriptions.  To cancel a subscription, you will need to click on the "cancel" link to the right of the subscription. For additional help with this, contact admin@renderosity.com. Thank you!

Question: I tried to post a photo to my gallery that had 3.9 mb.  I got the message to "...adjust your file size..."  Just how do I do that?
Answer: You will need a image editor such as Photoshop, Paintshop Pro etc..there are also free image editors out there such as TheGimp that you can use to lower the compression of your images. Image file size on Renderosity cannot be over 512 KB, and must be in .jpg or .gif format. If you have Paintshop Pro, you would just save the image, and it will allow you to save at a certain compression level in the save options menu. A compression level of 10 gives very good results without much image quality loss. In Photoshop, you would use the 'save for web' feature, and you can choose your image compression level there in the options as well. If you need further assistance, send an email to admin@renderosity.com

Question: Is the Featured Image automatically set to the first image uploaded? If not, how can I change it?
Answer: You can choose a Featured Image at the "Edit Gallery Options" page.

Question: What is the current policy on posting images that are commercial in nature to the gallery of Renderosity?   
Answer: Currently only active vendors of the Renderosity MP are allowed to commercially advertise on site. Please see the current TOS regarding this: http://www.renderosity.com/tos.php   "Commercial images are welcome in the galleries with following restrictions: 1. Posting of commercial images/links is limited to active vendors and products in the Renderosity Marketplace. 2: Commercial language is limited to text in the Notes area and may not appear on the actual image."   Advertisements for offsite products are not allowed.

Question: How do I access the credit gallery associated with a specific vendor?  There is no "Credit Gallery" link from the vendors' home pages.  As far as I know, the only way to obtain a link to a vendor's credit gallery is to upload an image that uses his product and credit him for the product.  Please tell me there's a better way to obtain the link to a vendor's credit gallery.
Answer: Another way to access it, is to go to the Art Charts page under the "most  credited vendors" and if they are on the art charts that week you can click their username there and it takes you to their Credit Gallery. If they are not on the Art Charts a way to get around that is to click on any vendors username from the Art Charts and change the URL where it says "vendor_id=11111" to "vendor_name=XXXXXXXX"  (example below) http://www.renderosity.com/mod/gallery/browse.php?vendor_name=RPublishing So you can change it to any vendor username you want to see and it will pull up their Credit Gallery. I'm going to speak with the programmers to see if we can get a direct link to the credit gallery under each vendors store page or gallery page to make this process easier.

Question: If I should decide to leave Renderosity, how do I delete my entire gallery?    
Answer: Click on 'Members>My Homepage>Gallery>Browse My Gallery> there you will see the links to do several actions in your gallery options, including 'delete my gallery'

Question: My upload didn't seem to work and is not in my gallery then when I tried to go re upload it says I have exceeded my maximum uploads for the day?
Answer: If you upload an image by hitting “preview” and then don’t finish by hitting “save” or “abort”, that image just kinda floats out there taking up server space. So, that counts toward your one per day. Abandoned pending images get purged every night at 2 a.m. system time.   If you upload an image successfully then delete it, that does not count on your upload for the day so you can re upload again.

Question: How can I be alerted when one of my favorite artist puts up an new image?
Answer: You will receive a notification letting you know a new image was posted.

Question: Where are my favorite images, artists located?
Answer: You can find your favorite images and artists by clicking on MY FAVORITES when you are in the “galleries”.

Question: Is there someway I can see who has added my pictures to their favorites? I'd like to send them a message showing my appreciation that they liked my work.  
Answer: Yes, if you go to MY FAVORITES link while in the gallery and then click the [who favorited me] link you will see the usernames of the members that have added you to their favorites list.      

Question: how long does a gallery have to be inactive before it is removed
Answer: Unless you delete your gallery images, they never become inactive. They will be archived after 45 days so that means a member would have to search the archives to find them but they are still in our database     Thanks

Question: When some people upload a new work, they add to the title: supported by, and add a link to their own site. One just has to click on it. How can I do that?
Answer: This is because they signed up to be part of our affiliate program. Please see the following link:http://www.renderosity.com/make-money-as-a-member-join-the-renderosity-affiliate-program-today-cms-14106 Please send an email to marketing@renderosity.com if you need further assistance with this.

Question: How do I can I unsubscribe from my Gallery plus, File locker, and or Renderosity email?
Answer: Please go into "My account" under the "Members" tab. Click on the "subscriptions" link and then the cancel link. We will receive a notification that you are wanting to cancel your subscription.

Question: How do I delete things from my gallery?
Answer: Click on the image you want to delete and below the image there are links  where you can edit or delete.

Question: I am trying to upload an image but its to big (over 512kb) how can I get the image smaller to upload it ?. 
Answer: In order to reduce the size of an image, you will indeed need image editing software. There are many free image editors on the web. Check this link and choose one that you might like. Many have the ability to load an image and resize it. You will also need to make sure your image is in either .jpg or .gig format as those are the only two formats Renderosity galleries accept. http://graphicssoft.about.com/od/pixelbasedwin/tp/freephotoedw.htm Try to get your compression as high as possible without affecting your image quality..usually 6-10 compression usually works great. You might also check the prices on Photoshop, and PaintShop Pro..both excellent image editors. They also might have a demo you could use.

Question: Is there a way to remove a comment made about an image in my gallery? 
Answer: We do not currently have a feature for removing comments. If you receive a comment which breaks the TOS, please contact admin@renderosity.com for assistance. You may also consider posting in the Critique forum or gallery for more detailed constructive feedback.

Question: Is there any way to stop only the emails telling me a particular person has left a comment and still receive other emails ?
Answer: No there is not. If you accept comments on your image then the ebots for those are automatic.

Question: How do I turn off email notifications for my favorite artists?
Answer: Click on Galleries> My Gallery > My Favorite Artists> and to the right are options to turn off notifications.

Question: One of my images states that there are two ratings of the image.  Where do I go to see the actual ratings?  I've seen rated images(how many stars) under "best ratings", but I don't see any stars under my images in my gallery, even though the views claim they loved them.  Am I missing a place to view my ratings?
Answer: You can't see the rating on an image until its been rated at least 4 times ( this is stated on the drop down where you rate an image).  Once the image has received 4 or more ratings, you will see the "stars" in the statistics box that show the average rating, 5 stars being the best   Example:   Ratings: 78   So this means the image was rated 78 times and the average of those 78 ratings put this image at 5 stars.   Hope this helps.

Question: How is the TOP 100 rated, commented and viewed calculated for the last 45 days and of all time?
Answer: Top 100 Most Viewed - RecentThis dataset is calculated based on which images were viewed the most in the last 45 days. For any two or more images with the same number of views, the ones with the most recent last view are before the ones with the least recent last view. Top 100 Most Viewed - All TimeThis dataset is calculated based on which images were viewed the most ever. Ties are handled the same way as above. Top 100 Most Commented - RecentThis dataset is calculated based on which images have received the most comments in the last 45 days. For any two or more images with the same number of comments, the ones with the most recent last comment are before the ones with the least recent last comment. Top 100 Most Commented - All TimeIdentical to most commented recent, except without the 45-day restriction. Top 100 Best Rated - All TimeThe most complicated of the three, this is sorted first by the ratings of images. The higher the rating (5-star) the higher they are on the list. For... [more]

Question: Hello, I purchased a Gallery Plus subscription last night, when will it be active?
Answer: Please give us 24 hrs to process your subscription. Please note if you purchased a subscription of any kind, they are processed during normal business hours only which is M-F 9am-5pm CST. Thank you!

Question: When my thumbnails for my gallery appear, they say sponsored by 'Renderholics' - how do I get this removed?
Answer: Please follow the link below to answer your question. http://www.renderosity.com/affiliate.php?instructions

Question: I wish to view every aspect of the site and do not see how to edit my Gallery options to be able to do so. How do I do this?
Answer: Go to "My gallery options" (link attached) and remove the checkmarks from the "filter images for nudity/violence/language" options.

Question: How can I eliminate the advisory warning from thumbnails in galleries I view?
Answer: Go to MY GALLERY OPTIONS and turn off your nudity filter. Then you will see the actual thumbnail and not the Content Advisory icon.   Gallery Options are here http://www.renderosity.com/mod/gallery/member.php?my_options        

Question: How can I respond to a comment on one of my gallery images/upload? 
Answer: There is a big white box under the very last comment that has nothing in it. You will type what you want to say in that box and then click the "submit" button.

Question: How to upload an image?
Answer: Follow the link below

Question: I am not recieving any notification of gallery uploads from my favorite artists list. I reviewed the FAQ list. I checked the settings and they appear alright.  I was wondering if it was because of my email address and it runs through hotmail. 
Answer: Yes, it could very well be the Hotmail address. We have had many issues with Hotmail users not getting the notifications. You may want to switch to a different email client to use just for Renderosity if you continue to have issues.

Question: I've noticed that several artists add a link to their last image when posting a new image.  How do I do that?
Answer: That is done using html in the description field of the image. You can do a search for free basic html tutorials online.

Question: Is it possible to add a direct link from my website to my gallery at renderosity, if so, How Thanks Linda
Answer: Yes, you can. The quickest way to get the link to your own gallery is to go to my gallery (link from the Galleries menu) and then look under "My recent uploads" and click on your username underneath any of the gallery thumbnails. The link will look like http://www.renderosity.com/mod/gallery/browse.php?user_id=XXXXX (where XXXXX is your unique member ID number.)

Question: Is it possible to upload writing and images to the writer's gallery and then make a direct link from the story page to a different and specific image elsewhere in my gallery?
Answer: If you upload an image to the writers gallery, it will show in your own personal gallery pages. You can however upload an image to the writers gallery, and copy the url and paste it into the description area of another image.

Question: I want to create a link to my image in my gallery within a RR post. How do I do this?
Answer: You would need to use HTML code. The attached link may help.

Question: I need to change the credit card number on file for my gallery plus subscription billing. How do i do that?
Answer: Please call toll free 1-866-220-2949 or local 615-333-7775 to update your information. You can also send an email to me (tinak@renderosity.com) with the updated information so I can enter it into our system.

Question: It seems to be necessary to be a Renderosity member before you can view the galleries here. Is that correct? I ask this because there are friends who I would like to invite to view my gallery images here and it looks as though they cannot do so unless the register as members here. Some of them do not have any involvement in making art or in using the software and products that are sold here. Is there a way to give them viewing access to my gallery without them having to sign up? -zescanner / Jeff Willard
Answer: Hi there, You can give non-members the link below. They will be able to view all of your non-nude, non-violent-tagged images, but they will not be able to comment, save to favourites, or use any of the other gallery functionality. Kind regards, Karen Janes Renderosity Admin Team

Question: I I upload an image that has nudity, I put nudity in the title along with a content advisory nudity warning, will my image be removed?
Answer: If your image contains nudity, you must tag the image as containing such elements,  {not in the title} and also you must use either the Renderosity supplied Content Advisory thumbnail, or supply your own cropped thumbnail that does not show any nudity. The information is on the upload page.

Question: Whenever I post a written piece the default upload data appears in the upper left corner with my  poem wrapped around it. How do I prevent this?
Answer: Try  selecting "align right" on the option "Where the image should be placed within notes" section.

Question: what are the ratings for
Answer: Hi, Ratings are for entertainment purposes only. If a member wants to give you a rating along with a comment to show how they feel about your work this is an option they can use.  The ratings are from 1 to 5 stars with 5 being the best on down to 1.   Then once at least 2 or more ratings are made on one of your images the system calculates the "average" rating for that image and it will appear on the statistics box for that image.     Hope this helps.   Thanks

Question: Good Morning to all, My question is how do I remove the Ratings Option at the bottom of my uploaded images, I still want to receive comments but no the ratings, any help would be much appreciated. (please excuse my spelling)
Answer: For new uploads, remove the checkmark from "Allow viewers to rate this image?" option (near the bottom of the page). For existing gallery images, press the Edit icon under the image and again remove the check from that option and press the Save Image button.

Question: How do I delete an image from my gallery?
Answer: You can delete individual images in your gallery by going to the full image view and underneath you will see the links to edit, report, delete. Just click the delete button and this will remove your image.   If you want to delete your entire gallery, you will see that link when you go to MY GALLERY.

Question: How do I replace my thumb once I have uploaded it.
Answer: You go to my gallery and click on the thumb to bring up the larger image. At the bottom of the image is a button to edit click on this. In the space to upload a thumb you would upload your new thumb and click save changes. Once this is done do a hard refresh (F5) to see it.

Question: I have two question: 1)- For illustrative purposes can more than one image be uploaded on the same tutorial page? If so, how and what are the image size restrictions? 2)- My memory fails, what are the tutorial's thumbnail image size and format restrictions?
Answer: You can upload more than one image on the same tutorial page. Maximum Page Image Size is 800px by 1000px @ .5 mb Maximum Tutorial Thumbnail Size: 100px by 100px @ 30kb If you need further assistance please contact admin@renderosity.com

Question: How does one make a link to ones file locker if i need so send to another?
Answer: To put something in your file locker, you will need to click on the "upload files" button, enter somthing in the Title and description, enter a number in the "priority" box (like a 1), browse to find the file you are wanting to send, and then click upload. To share the file, you will want to click the + sign, and copy and paste the link starting at the http and end at the last number before the quotation marks.

Question: I am no longer receiving email alerts to my account.
Answer: Please check that you have whitelisted ebot@renderosity.com on your email account. The emails may have been sent to your spam folder. If this doesn't solve the problem, I would suggest trying another email provider, since we have found that Hotmail and Yahoo have problems with ebots.

Question: Can I submit article ideas for the front page?
Answer: Yes, we welcome article submissions from the community. Please send your articles to our Front Page Editor, Nick Sorbin at vclaszlo@renderosity.com

Question: Is there a way to block certain members from commenting on your gallery?
Answer: No there is no way to block certain members from commenting if you have the comments turned on for your gallery image(s). If you are having an issue with a certain member, please contact  a Renderosity staff member or email admin@renderosity.com for help

Question: Please!  Detailed direction needed!  Following directions supplied with product not working.
Answer: It is best to contact the vendor directly. If you do not get an answer from the vendor please email store@renderosity.com.

Question: How do I change my email address please?  
Answer: To change your email address:- Members (top menu bar)- My Profile- Change Email (at top of page under "Edit My Profile"

Question: How do I change my username?
Answer: Hello, Please purchase a username change from the MarketPlace and note that it could take up to 24hrs for this to be processed as this is a manual process that takes some time. Also, these are only done during our normal business hours which are M-F 9am-5pm CST. Thank you

Question: My email address has changed and I need to know how to update my profile with the new one.
Answer: Please log into "My profile" under the "Members" tab. You will then click on the "change my email" link. Enter you new email address and click the "save changes" link.

Question: Do you shared information from your site with marketing or charititable associations? 
Answer: We do not share any information at all with any type of marketing companies or charities.

Question: I have a cartoon that I would like to have included in the R'Osity Comic Strip. Who do I send that to?
Answer: We welcome cartoons and comics submissions from the community. We ask that there be several unpublished strips to start with and that they do not contain nudity. For consideration please send cartoon strips to our Lead Cartoonist Anniemation at anniemation@renderosity.com.

Question: How do I enable cookies so I don't have to keep logging in and out?
Answer: In Firefox: Tools > Options> Privacy  > Accept Cookies from Sites -Until they Expire. In IE: Tools > Privacy > Web sites > Edit > Address of Website : Type in web address and click 'allow' or 'block'

Question: Yesterday I downloaded the Mavka figure and having trouble getting it to work properly. Can you suggest any solution for this?
Answer: You will need to contact the vendor directly for product support.To contact the vendor please click the "contact" link next to the vendor's name on the product page, or use the site mail system.Site mail requires only the vendor's username.Please allow 3 business days for a response.If you have not heard from the vendor in that time frame, please send an email to store@renderowsity.com for further assistance.

Question: How do I deactivate my account?
Answer: You need to first sign into your account and remove yourgallery, friends, free-stuff, wish-lists and favoritelists, and remove any notifications you have set (e.g.gallery subscriptions, site mail notifications, newsletter, daily digest,etc.Once you have done this, please send an email to admin@renderosity.com and your account can then be closed.     Thank you

Question: How do you turn off various notifications throughout Renderosity?
Answer: For wishlist notifications, unfortunately you will have to remove those items from your wishlist. You can find your wishlist by clicking on: Members > My WishlistFor daily digest, look up on the top most right-hand corner of the web page, there is a small icon that looks like a chat bubble with a yellow/orange star on it right next to your sitemail..click that and you will be taken to a page where you can uncheck notifications. {please allow 24 hrs for the system to update the change}For newsletters: Click on Members > My Profile, and scroll all the way to the bottom and choose "no" beside the phrase  'Receive email newsletters, announcements,and special offers from this site?'For Fave artists: Click on Galleries > My Gallery > My Favorite Artists  and turn off any you dont want notifications for.Gallery Subscriptions are there also..click that and uncheck any you do not want notifications on.For Fave Vendors: Click Members > My Artist Page > Store > Rem... [more]

Question: Is it possible to turn on the feature for contacting you when an artist posts a new picture once they're already in your favorite artists list?
Answer: Yes, navigate to your favourite artists page and you will see to the right of their name three options for "Turn on", "Delete", "Make Public/Private". Simply click the "Turn on" link and you will then get ebots for that artist.

Question: If I am being harassed or threatened on the site what can I do?
Answer: Please send an email to: admin@renderosity.com with any information you have, including any sitemails and emails you have been sent, and we will take the appropriate action.

Question: I have been having some trouble using some scenes with a lot of objects or using a number of figures in the same scene. How can I optimize my creation of the complex scenes I want? 
Answer: We would recommend posting in the forum for the software which you use and asking the advice of other users.

Question: How can I post to the Calendar?
Answer: Click on the <a href="http://www.renderosity.com/mod/comcal/index.php"> Calendar Link</a> on the sidebar to schedule an event. Enter the Event Details Date/Time - The date and time at which the event is happening. Name - The name of the event, which will be displayed on the month and day calendars and the event display. Description - The description of the event, which will be displayed on the day calendar and the event display. Graphics If you wish to include a graphic with your event, you can either enter a URL to a graphic or browse for and select a graphic to upload. Graphics will be resized appropriately to fit within the calendar display. Links Events can have links associated with them, such as a news article on your site with information and pictures, or a link to an external website. URL - The URL for this event to link to. Action - "Open... [more]

Question: How Do I cancel an order?
Answer: Please email store@renderosity.com with the order number and cancel request so they can help you

Question: How do I search the image titles? The Search box doesn't appear to offer the option, nor can I find it from the Galleries page. For example, I wanted to search for images of Bards.
Answer: You can search the Galleries at the attached link. This search will cover both image titles and any text in the Notes section.

Question: How long does it usually take before a submitted tutorial is approved or determined to not be ready for approval, and will I receive any notification of the latter, or does a lack of approval mean there is something wrong with the tutorial that needs to be addressed?
Answer: Tutorials are approved within 48 hours, if there is something wrong with it, a team member will contact you and let you know. For further assistance with this, please send an email to admin@renderosity.com

Question: How can I approve or deny a friend request?
Answer: If you click on the "pending friend request" link, you will see where you can decline or approve the "pending friend and the little boxes you can check to remove them.

Question: How do I use the Renderosity site mail system?
Answer: The site mail link is in the top, right hand corner, beside "welcome" and your username. It is the little white envelope. Click on the envelope and then the "compose message" link. In the "To" box, you will need to enter the vendor's username, type what it is regarding in the "subject" box and then type your message in the "message" box and then click the "send message" box. Keep an eye on your site mail as that is how the vendor will respond. You will see "New Mail" in white next to the site mail link when you have a new message. You can contact other members this way as well.

Question: How do I add friends on Renderosity?
Answer: Please go to the member's hompage and you will see a link that reads, "Add Friend". You will then click that link and it will take you to a page where you will click on the "send friend request" button.

Question: I need advice on importing a pencil sketch from a scanned image to Lightwave. I have tried to convert to eps through photoshop but l/wave indicates an unsupported format although I load with eps loader. 
Answer: I recommend posting in the Lightwave forum as there are a lot of helpful, knowledgeable members there that I'm sure could give you great advice. 

Question: Now, I have Poser  8 on my computer and I have Vicoria 4 but this product is for Daz3d how can I install it in Poser please help
Answer: Please try posting to the Poser forum for assistance with this.

Question: Am I allowed to place a link to my own website on my intro page or bio page?
Answer: On your homepage bio yes as  long as the site itself isn't against our TOS in terms of pornographic in nature.

Question: I'm new to Renderosity, I'm an old fart, and I'm computer illiterate.  I have been using DAZ for about 8 years.  I have just purchased my first items from Renderosity but I can't get them to load into my DAZ content.  They are saved on my desktop on WinRAR.Zip.  I can't figure out how to unzip the files.  When I try to load into DAZ I get a message saying "No importer for that format can be found."  What am I doing wrong?
Answer: Hi, You will need to either contact DAZ or the vendor for support as we do not use DAZ Studio.

Question: I am being told to adjust my file size and I don't know what that means or how to do it.
Answer: If you are trying to upload an image to the gallery, the image size cannot be larger than 512 KB.  If you need further assistance, please contact admin@renderosity.com.

Question: How do I find old front page news articles?
Answer: Articles can be easily found using the Site Search feature. For a complete listing of all the old articles, please visit the Front Page News Article Archives.

Question: My old operating system was windows xp home edition, I have windows 7 now on my new computer and it says its not compatible with poser 7. Please tell me there is some kind of free upgrade to make this work together.
Answer: Please post to the Poser forum so someone can answer your question. Our Moderators, coordinators, and members are all very good about helping eachother out with things like this.

Question: What is the criteria for prioritizing a friend on one's Friendslist, and how do you prioritize them?  I have a friend with "99" in the priority box.  What does that mean?  
Answer: If you go to My Artist Page under the members tab and click on Manage Friends, you can prioritize all you friends by entering the number you would like them to show up in your friends list. The default number is 99 for all your friends.

Question: Hi, My Prime Membership will run out May the 20st. I would like to know if i buy a new prime membership (as it is on offer right now) will it carry on from the 21st of May?   Regards, Steve
Answer: Hi If you purchase a renewal it will start as soon as your current membership expires. So if your current expires on May the 20th then the renewal will start May 21st and be good until May 21st of next year.   Hope that helps:) If you have further questions about your prime, please either post in the private Prime membership forum or write to store@renderosity.com Here is a direct link to the private forum for prime members only and you should check this forum often as special prime information gets posted often   http://www.renderosity.com/mod/forumpro/showforum.php?forum_id=12486

Question: Is it possible for my french friend, who doesnt speak english, to become an active member of Renderosity?
Answer: Yes, they can. We have a french forum so if your friend has any questions once they become a member, they can hop in there and ask.

Question: Hello.  I am sorry to inform you that my system crashed recently and I need to reinstall my software.  Is there an easy way to do this?  Is there an automatic way to do this?  Please reset my software so that I can begin to reinstall it.  I have a lot of stuff and this seems like it will take a long time to do.  Any suggestions? I was informed that I can be expecting a coupon from the manufacturer that will allow me to secure a new computer system but transferring all the data sounds like a life long impossible task. Epeaches, Renderosity
Answer: I'm unsure what software you are referring to. If you mean your purchases you are able to redownload them by going to Members> My AccountIf this does not answer your question, please contact admin@renderosity.com.

Question: Where may ask a question about a product which seems not to function correctly ?
Answer: If it is a product you purchased from the MarketPlace, you will need to contact the vendor directly for product supprt.

Question: Regarding tutorial submissions. Is there a time frame, or estimate as to how long it will take before it is approved?
Answer: It is normally 24 to 48 hours to approve. 

Question: What are Tutorials?
Answer: The < a href="http://www.renderosity.com/mod/tutorial/index.php?browse&section_id=3> Tutorials area</a> is a great place to learn something new or to submit a Tutorial that you have created to help give back to the community and help others learn. The Tutorials are broken down into sections based on software used or common topics.  You can select a section you are interested in, or pick from the "What's New" or "Most Viewed" areas. If you are interested in <a href="http://www.renderosity.com/mod/tutorial/tutorial.php?new"> Uploading a Tutorial</a>, you will have an option to choose whether it is a Hosted Tutorial - that is one where all the content resides on this site. You will continue by selecting the sections this belongs in, entering the details of the tutorial, uploading images and creating the pages that make up your tutorial. You will be able to receive feedback on this tutorial from o... [more]

Question: What are the Site Terms?
Answer: Terms of Service - These are the terms that you agreed to when you joined Renderosity. Copyright Policy  -  If you are uploading photos or images, please know the copyright laws. Privacy Policy -  Anything that you post on Renderosity -  forums, blogs, opinions, reviews, site emails, chat should be viewed as public information.  Renderosity does not sell emails to third party vendors.  All these links are located at the bottom of every page and on the sidebar.    If you have any questions, please email admin@renderosity.com

Question: I would like to know what it takes to become a Moderator and what their guidelines are as such.
Answer: You can apply to become a Coordinator, which is the first step. All members must go thru the Coordinator training period before moving up to the moderator position. You can send us an email with your request to: admin@renderosity.com

Question: What would get someone "banned for life" from renderosity.com?
Answer: Persistent and repeated TOS violations will result in a site ban.

Question: I was told by a friend they purchased a gift card for me. I have looked everywhere and can't find it. Can you help?
Answer: You will find any gifts issued to you in the "gifts" section of your account.

Question: Where exactly can I find a program (or many) to do design/animation?
Answer: There are many, many programs out there, too many to list here. Your best bet is to do a search for some of the programs that you are interested in, in the genre such as landscaping programs, modeling programs, animation programs. You can also visit some of our program specific forums here at Renderosity.

Question: What do the symbols in the wishlist status column indicate?
Answer: R - Product is a Renderosity exclusive item meaning it can only be found here at Renderosity $ - The product is on Sale C - The product is in Clearance

Question: How do I add a friend to my homepage?
Answer: You do this by going to their homepage and clicking on the link at the top that says  "add friend". You can get to a members homepage by clicking the "homepage" link next to their avatar in the gallery. Thank you

Question: What are the step-by-step keyboard clicks I need to go through to add my favoret artists to my homepage.  I repeat, step-by-step.  Don't assume I'm a computer geek.  Thank you, Drew
Answer: If you are referring to adding them as a FAVORITE ARTISTS (not Friend as that is different) then there are a couple of ways. First if you know a specific artists username and you want to add them as one of your Favorite artists, then  go to the GALLERY link on the Top navigation menu bar. This takes you to the main gallery page. From there you will see several links [what's new] [most viewed] [most commented] [best ratings] [by artist] [by vendor] Click the "by artist" link and type in the username of the artist.  this will take you to the full gallery of that artist. You can then click on any thumbnail in his/her gallery and it will bring up the FULL IMAGE and underneath  the full image you will see several buttons.   zoom in add image add artist   To add the artist, you click the ADD ARTIST button (as shown above).   Now if you don't know the artist username or you do not have one specifically in mind. As you browse the galleries a... [more]

Question: Hi, Three members sent me a friend request. I click "approve" but  I do not appear as a friend on these members' homepage; in other words, when I click approve nothing happens and all three requests stay waiting for approval!   What's to be done? "Coppens"    
Answer: When you go to add them you have to click the little box by their name then hit approve.

Question: Can't see my new photo on My Homepage?
Answer: Make sure you have uploaded the correct size photo.  Click here If you have entered the correct size image, You may need to hold the Shift key & click the Refresh button in your web browser; that should display the new photo. You can also try clearing your cache from your browser.

Question: I talked with Blackhearted and he suggested I add him to favorite merchants - I haven't been able to figure out how to do this, what is the trick please?  Thanks!
Answer: From the MY HOMEPAGE link on the top menu under Members, you can go to the Store tab on your homepage  click the "edit" link by the Favorite Vendors section and add the name of the vendor and any comment about them you'd like, then click the add vendor button.   To get directly to this page to add the favorite vendor, you can also click this link; http://market.renderosity.com/mod/bcs/homepage_edit.php?FavoriteVendors=Y

Question: I want to put more than one image on my Artist page, is this possible? If so, how do I do this?
Answer: If you use HTML and such in the FCK editor (be sure to hit the source button), you should be able to put anything you want within the TOS guidelines in that section that is for BIO to put images, text, etc. Please direct further questions, problems to admin@renderosity.com

Question: How do I enter or even edit text into my Bio on my home page??? Thanks Don
Answer: Go to MY HOMEPAGE (under the Members tab in the top navigation menu) under your username, you will see an EDIT button, click that and you can then enter text and/or a photo to show on your homepage.  Once you get what you want in that section, click the submit button at the bottom to save the info you input.     Thanks

Question: How do I get to My Homepage?
Answer: You access your homepage by clicking on the "My Homepage" under the MEMBERS tab on the top navigation menu. 

Question: How do I send a request to become a friend on someone's homepage?
Answer: You can go to "Member Seach" under the "members" tab. You will then enter their username in the box provided, it will pull them up and you will click on them, then select "add friend", then "send friend request". It will then send the member a friend request so they can approve your invitation : )

Question: How do I upload a photo for my homepage, or edit an existing photo?
Answer: Adding a photo to my homepage Make sure your photo is a .jpg or .gif image and the photo size is at least 100x100 pixels Go to My Homepage link located under Members tab on the top navigation menu. Click the Edit Page link on the Artist Bio tab (on the left). Scroll to the Upload Picture section. Click the Browse button and find the file on your hard drive. Click the Save Homepage button. Editing a photo on my homepage You go through the same steps as above and the new photo will overwrite the old one.  But, in order to see your new photo on your homepage.   You may need to hold the Shift key & click the Refresh button in your web browser; that should display the new photo. You can also try clearing your cache from your browser.

Question: I want to change my avatar but don't know where to find the MY PROFILE link.
Answer: You will find the "My Profile" link in the drop down under the "Members" tab.

Question: Curious how you add pictures and colored text to your bio ................ other than your avatar.
Answer: Press the [Edit] link under your name on the Bio section of your homepage, and you will see a text box for adding words and an option to upload an image from your PC.

Question: How do I update my account information?
Answer: If you are referring to information on your Profile, please go to the MY PROFILE page under the MEMBERS tab on the top navigation menu.  

Question: What is My Homepage?
Answer: My Homepage is a page designated to highlight information about you.  This is the page that other members see when they want more information about you.  Information such as a bio, photo, and contact info are good to display.

Question: What is  this new Friends list thing?
Answer: This is for members of Renderosity that you consider your "online" friends. Its an easy way to keep up with them and to get quickly to their Homepage to contact them via Sitemail.   Its different to "Favorite Artists" as that feature is for artists whose work you want to keep up with by getting ebots when they upload a new image. This might not be necessarily someone  you communicate with or consider an "online" friend.

Question: What is the URL to my Homepage?
Answer: Your URL is http://www.renderosity.com/homepage.php?Who=username   Enter your username in the username area of the URL.  

Question: Is there a way I can remove the Content Advisory thumbnail I see when I'm in the marketplace? 
Answer: Hello, I am sorry but at this time, there is no way to remove it. Thank you, Renderosity Admin

Question: What do the symbols ($,R,C) mean under an item picture in the MarketPlace or wishlist?
Answer: R - the product is exclusive meaning it is sold at Renderosity Marketplace only $ - the product is on sale C - the product is on "Clearance" B - the product is a bundled product

Question: I just wondered if people are able to change thier reviews or add to them?
Answer: Yes, you can change your review. Please email vendors@renderosity.com to have your review changed.

Question: I can't download and item I purchased, what do I do?
Answer: Please send an email to store@renderosity.com with your order info and they can help you further.

Question: I cannot figure out how to use my gift certificate to pay for my order.
Answer: Please copy and paste the gift certificate code in the box marked "gift certificate" (I believe it's step 3 of the checkout process). After you do that, please click on the "apply" button so your your gift certificate can be applied to your order.

Question: Folks, I suddenly started getting a digest instead of individual emails notifying me of comments and uploads. I want to change back to individual emails, and I don't see how to do that. I realize that the current situation is easier for you, but it wreaks HAVOC with my participation in the site. Thank you. Pat Goltz
Answer: Hello,   In reviewing of all the feedback regarding the site notification email system, we've reintroduced gallery ebots and we will be looking at incorporating customizable options on the site notification page.   Warmest Regards, Kristi Renderosity Admin

Question: I am searching for .3ds files and having trouble finding them..can you help?
Answer: Please see the link below to the 3D Studio Max products on our site: http://www.renderosity.com/mod/bcs/index.php?TopID=8770. For future reference, please go to the "MarketPlace" tab, and the under the word "top", click on the 3D Studio Max link.

Question: I am looking for a friends wishlist how do I find it? 
Answer: Go their homepage and click the "Store" tab and you will see their public wishlist.

Question: How do I open zipped files?
Answer: You will need an unzipping/archive utility like WinZip. There are many free and trialware programs online.

Question: What do I have to do to receive Render Rewards and where so I find them in my account?
Answer: You will receive 5% of the total amount spent from the previous month but all the orders for the previous month have to add up to a  minimum of $100 and are always issued on the first of the month.Meaning, if you want to recieve Render Rewards on January 1st, the amount you spend in December has to be at least $100.00.  You can see if you have any by going to "My Account" under the "Members" tab and find the link that  reads "Render Rewards", this is where you will see the gift certificate amount and code you can apply to your order. 

Question: Months ago, I bought Poser 6.  The serial no. I have does not open it.  How do I get a new one?
Answer: You will have to contact SmithMicro for the serial number as Renderosity does not hold serial numbers for Poser software.

Question: How can I add a vendor to my Favorite list?
Answer: It's very easy to do this. Simply go to one of the vendor's products, and next to their name on the product page, you will see two links, one for "Contact" and the other for "Add to Favorites". Simply click that latter link, and the vendor will be on your favorites list, visible from your homepage. You can also add a note next to the vendor's name if you want to remind yourself why you added them. You will now receive a notification in your email when the vendor releases a new product.

Question: I'm on limited bandwidth, is there a certain amount of time before I will no longer have access to my downloads?
Answer: You will have access to your account for as long as you are a member of Renderosity. If ever when you do try to download them and you get a error message that says you have exceeded your downloads you can write to store@renderosity.com providing us with your username and we will reset them.

Question: Would it be possible for you to merge my two GC's together, which I have in my account?
Answer: Please contact store@renderosity.com to request merging your gift certificates. 

Question: Just a quick question, maybe a silly one, if the requirements say "not tested on a mac" does that mean it wont work on a mac for sure (not the right file types) or that it should work but just hasn't been tested???
Answer: When a product states it has not been tested in certain instances, it is not a statement of 'it will or will not work'..it means it has not been tested in that area, and is in the realm of 'as is' for those who buy it anyway. If you purchase the item regardless, and it does not work, you may not be entitled to a refund. You're best bet before purchasing, would be to ask around and see if others have bought said item and have tested it on a mac and judge the outcomes.

Question: I am no longer able to open up the thumb images on any product.
Answer: If you will send an e-mail to store@renderosity.com with this information along with the browser you are using, someone will be able to help you.

Question: How will i know if my prime membership has expired?  
Answer: Please go to MY ACCOUNT (located under the MEMBERS tab on the top navigation menu) and click on the order number that has your prime purchase on it and you will see the expiration date there.   Please email store@renderosity.com if you need further assistance   Thank you

Question: How safe and secure is it to purchase from your site?
Answer: We do not store any credit card information and we have taken multiple security measures to ensure any information being typed in cannot be captured so our site is completely safe and secure.

Question: Hi,  I bought a product, but it is not what I thought it was...can I get a refund?
Answer: Please see our refund policy. http://www.renderosity.com/marketplace-refund-policy-cms-13100 Thanks Renderosity Admin

Question: Is it possible to send an item that I've purchased for myself to another member?
Answer: This is possible as long as you have not already downloaded the item, if you have downloaded the item already, we will not be able to do this for you.

Question: Is there a way I can sort by price in the Market Place?  After I select the  type of content I am looking for can I then sort them by price? Thank you
Answer: Yes, When you do a Marketplace search, you will have the option to sort by price. As an example: Using search term 'clothing', you will pull up a results page showing all clothing items in the Marketplace. At the left of the screen just under the search bar, you will see two small boxes where you can enter the price to price. {See attachment}

Question: Hi! Which time zone do I have to choose to get the store time?
Answer: Renderosity servers are on Central Time

Question: I had a bunch of items in my wishlist that I had wanted to buy soon, but it seems the vendor has disappeared.  Will they be back?  Will their items be available again?
Answer: We cannot discuss members/vendor's accounts with other members.

Question: Some items I had in my Wishlist are now gone, where are they ?
Answer: When products are removed from the MarketPlace, they automatically drop off the wishlists because they're no longer available for sale.

Question: How do I remove items from my wishlist?
Answer: Click on the Members tab on the top navigation menu and click on the MY WISHLIST link. Beside each wishlist item there is a remove link to click in order to remove that item from your wishlist. A direct link to the wishlist page is below http://market.renderosity.com/mod/bcs/index.php?ShowWishlist=Y

Question: I have just put up 2 images to my gallery. With the exception of the excruciatingly slow select vendor to give credit part I thought I had it sort of figured out. But apparently someone was upset by the 'content' of one of the images. I thought I understood the parameters of no nudity in the thumb nails. Which there was not. I cropped to face only. Not that I consider the image as even being a nude given some of the images I have seen in galleries. I thought my image was pretty safe for general audiences. If the thumb nail shows no nudity, and the image can be barely said to either ... how does one decide what to 'rate' an image? And, if I rate an image as having 'nudity' ... does that mean I can not put up a thumb nail (even if thumb nail shows nothing explicit) because the 'content advisory' sign gets put where the thumb nail would go? I am very new to doing this, don't want ruffled feathers or sensitive folks flipping out because they were exposed to more in an image than they re... [more]
Answer: If the image contains nudity, please select the nudity flag. Also, it sounds like you have your filter set to "not show nudity". Please go to My Gallery Options and remove the checkmark from "Filter images with nudity". You will then be able to see your chosen thumbnail. You MUST upload a non-nude thumbnail when uploading an image with nudity. For further assistance, please contact admin@renderosity.com

Question: How do I get started in 3d.
Answer: Well this is a very wide area depending on what you want to do. 3D consists of may different programs like Modeling Programs, Character Programs,and Landscape Programs. Some do all some do just one thing.  You will need to know what area you are really wanting to get into.  You should visit the 3d program forums and ask questions of our members here . http://www.renderosity.com/mod/forumpro/index.php Then visit the 3d turorial sections here to see what they can do.  http://www.renderosity.com/mod/tutorial/index.php

Question: I'm new at Renderosity and recently purchased a product.  I installed the package and all icons are visible, but I cannot get the model to load over V4, any place I can go for assistance?
Answer: You will need to contact the vendor directly for product support. To contact the vendor please click the "contact" link next to the vendor's name on the product page, or use the site mail system. Site mail requires only the vendor's username. Please allow 2-3 business days for a response. If you have not heard from the vendor in that time frame, please let us know by sending an email to store@renderosity.com so we can contact them on your behalf.

Question: How do I access my user settings?
Answer: In the top header links, click on "Members" > My Profile,  for general settings. There are other settings under "Forums" >My Forum Options" and under "Gallery" > My Gallery >My Gallery Options. Thanks, Jani Renderosity Community Admin

Question: I really like a picture in someones gallery and I'd like to purchase the right to display it on my web site, and possibly in an ebook I'm developing. I would of course give complete credit to them. The problem is that so far I can't figure out how to do it. 
Answer: I am very sorry as our site does not offer this service as of right now.

Question: How do I get started in 2d and what programs should I use?
Answer: The first thing is to visit our 2d forums and ask questions our members are very willing to help you learn.  PhotoShop http://www.renderosity.com/mod/forumpro/showforum.php?forum_id=12366 PaintShopPro http://www.renderosity.com/mod/forumpro/showforum.php?forum_id=12365 Painter http://www.renderosity.com/mod/forumpro/showforum.php?forum_id=12392 2D http://www.renderosity.com/mod/forumpro/showforum.php?forum_id=12358 You can also check out our Tutorial section as this will give you a Idea of what can be done in each program. 2D http://www.renderosity.com/mod/tutorial/index.php?browse&section_id=1 PhotoShop http://www.renderosity.com/mod/tutorial/index.php?browse&section_id=6 PaintShop Pro  http://www.renderosity.com/mod/tutorial/index.php?browse&section_id=29 Painter http://www.renderosity.com/mod/tutorial/index.php?browse&section_id=30

Question: I've downloaded some products from here on renderosity and I was just wondering, how do you add the products to DAZ studio after you unzip the folder it comes in?
Answer: When you unzip the product have your zip program unzip the product to your library folder (should be in your documenation folder). Once there it should put the files where they should go. If not, the readme included with the product should give a file listing that you can then see what file goes in which folder(s).

Question: I've changed my email address but can't find where to update this on this site.
Answer: If you go into "my profile" under the "members" tab, you will see a link that reads "change my email address". You will click on that link to update your email address.

Question: I'm wondering if there is a line here between pornography and art.
Answer: Yes, there is a line between the two. Pornography is not allowed on Renderosity. You can check our TOS for image content that is allowed and disallowed on Renderosity.

Question: I am new to the 3D art world and I am currently learning to use Daz Studio and I'm having some difficulty with my latest Renderosity download purchase that I made...I loaded everything correctly into Daz, I tested it out nd everything worked great. I closed down Daz for a break and when I reopened it, I had lost my texture content. I can still apply the hair, but no textures...I even tried to reinstall the product but see no files now. Can someone please assist me with this?
Answer: You will need to contact Daz for specific software support. If you find that the textures are no longer on your hard drive, please contact store@renderosity.com with the order number, and they will reset your downloads for you.

Question: I have a couple questions: Can i upload characters and/or skins from my Poser library to use on my second life character?   If I can, how do i do that ?
Answer: Please send this question to store@renderosity.com for appropriate answer to this question.

Question: Looking through available item I see that base bodies are required eg V4, M4, A4, etc. I don't seem to be able to find where to get the base bodies from.
Answer: Check out Daz3d.com. They have the free bases and starter packs under 'free models'

Question: Excuse the possibly newbie question, but earlier today I happened to mark several vendors as favourites since they sell so many items I was interested in. Now, later today I've gone back on and can't seem to find any link anywhere to find my favourite vendors. If I pull up any of them through the store I can see that I have favourited them but I can't see any other way to pull up the list. Am I missing something here?
Answer: For Fave Vendors: Click Members > My Artist Page > Store > 

Question: Can I get a copy of the current weeks newsletter?
Answer: No, unfortunately we cannot resend an individual newsletter, as those are sent out en mass by the system. Please make sure you have 'receive newletters' checked in your profile, and have newsletter@renderosity whitelisted in your email client. Newsletters are sent out each Wednesday.

Question:  I am not receiving the Renderosity Newsletter I signed up for, why not?
Answer: First, please set your email program to accept incoming messages from newsletter@renderosity.com. If that does not clear up the problem, please check to make sure you are not forwarding your emails to another account, and that any firewall software allows for incoming emails with images to be displayed. If you still are not receiving the newsletter, please email newsletter@renderosity.com and let us know.

Question: How do I sign up for the newsletter?
Answer: Go to your Profile Page and scroll down to the bottom. You'll see a section called "Receive email newsletters, announcements, and special offers from this site?" Make sure you set this to "Yes", then press the "Save Changes" button. The newsletter will be sent to the email address in your profile.

Question: How do I unsubscribe from the newsletter?
Answer: There are two ways you can unsubscribe from the newsletter. You can set "My Profile" options to "No" to receive newsletters (located near the bottom of the page), or you can click on the "opt-out" link provided at the bottom of the Renderosity newsletter.

Question: Can i access the freebes in past newletters?
Answer: Unfortunately no you cannot access freebies from past months newsletters. They are only available during that month.

Question: Have followed instructions to change my avatar but cannot find 'submit' to click on.  What has gone wrong?? anmes
Answer: To change your avatar you will need to do the following:- Delete your current avatar- Upload new avatar- Scroll to the bottom of the page (My Profile) and click on save changes. Please make sure to refresh your page if your new avatar does not show up.

Question: If I accept a Renderosity Friend request, do those friends get to see information from my profile (such as my mailing address, real email address, etc.)?
Answer: No, they can't see anything more than they could see previous to accepting a "friends" request. The only thing the friends does here at Renderosity is puts them on your homepage as a friend so that you can easily go to their homepage/gallery, etc.   Thank you

Question: How can I add, or change my email address? Can I use more than 1 email address?
Answer: Just go to the attached link and enter your new address. You can only have one address with us.

Question: How do I change my "Location" on the "Who's Online" page?
Answer: http://www.renderosity.com/profile.php

Question: How do I Log In?
Answer: Please send an email with the email address you signed up with to: admin@renderosity.com and we can reset it for you.

Question: I was wondering if there is any way to get a friend back on your friends list after I removed them accidentally?
Answer: Yes, just go to that persons homepage, and click on 'add friend' beside their name again.

Question: How can I change my Member Username?
Answer: You are not directly able to change your member/username.   If you believe that the one you selected is not right for you, we offer a service to change username.  Member Username Change. There is a $10 fee for the service. As soon as the payment is confirmed and you have e-mailed store@renderosity.com the changes will be made.

Question: How do I add/remove myself from your email Newsletter?
Answer: Go to My Profile page, scroll down the page to "Receive email newsletters, announcements,and special offers from this site?", and select Yes to receive the newsletter, announcements and special offers or No to be removed from the newsletter, announcements and special offers.  Click the "Save Changes" button to save the information.  Or  Click on the opt out link located at the bottom of the email newsletter.

Question: How do i change my password?
Answer: In the top header links: Click on "Members > My Profile > Change Password

Question: What are the steps to upload or change my avatar?
Answer: 1. In the top headers click on: Members > My profile 2. Click where it says "avatar" 3. Delete the photo you have there if you already have one set (delete is under your photo) 4. Click on the "browse" button 5. Double click on the photo you want 6. Go to the bottom of the page and click "submit" If you still see your old photo, press CTRL + F5 on your keyboard and you should now see your new avatar.

Question: How can I access my old account?
Answer: Please email admin@renderosity.com for assistance from the email address you have registered on our site.

Question: Hi there.I have just been reading your FAQ on the benefits of selling exclusively with RMP, and came across this statement:"1) Five extra banner ads when you have at least five exclusive products."How does this work exactly?  I have 5 exclusive products in my store (soon to be 6) and I have one exclusive banner ad per product - is that what is meant, or are there supposed to be 5 more banner ads available?  Also, once you exceed 5 exclusive products, do you no longer get extra ads for each subsequent product submitted?
Answer: This means you can have one Exclusive banner per exclusive product (a product only sold here at Renderosity). If your products are not exclusive, you are only allowed to choose one product and have a banner going to it. Hope this helps!

Question: Are there any content restrictions for products sold in the MarketPlace?
Answer: Renderosity does not accept the following:1) Poses or activity where any person (regardless of age) appears that they "could" be engaged in sexual activity. 2) Items that appear "sexual in nature" or are intended for "adult audiences" (example: bondage gear).3) Products that display child or teen nudity.Renderosity also reserves the right to decline content at our discretion.

Question: Are there any upfront costs to sell my products in the MarketPlace?
Answer: There are not any upfront costs to open a store at Renderosity!

Question: Are there any utilities to help me generate my readme.txt file?
Answer: Yes. We have a utility called the Renderosity Readme File Generator that can be downloaded here:http://www.renderosity.com/mod/rrfilelock/download.php?fileid=25266&key=63853  

Question: I'm a Chinese. I want to sell my product in Renderosity. But  I have any questions  about check .  I want to select check as my method of payment.When you mail the check to me,is there any  extra fee  I should pay? should I do anything else,such as open an count in the Chinese bank ?  Thank you.
Answer: There is no added fee for sending you a check.  As for you having an account at a bank, well I'm not sure what the policies are in your country, but in the US you do not need to have an account to cash a check.  You'll need to inquire at your bank to find out if you need one or not.

Question: Hi, I was teying to find a form on your website to fill out....to become a seller. Thanks
Answer: Hello, Please see the information at the link below http://www.renderosity.com/news.php?viewStory=13099 If after reading through all the selling products information you still have questions, please email vendors@renderosity.com for help Thank you

Question: What are the benefits of being in the top sellers list?
Answer: Please send an email to vendors@renderosity.com and they can help answer any questions you have about Top Sellers.

Question: Can I have my vendor payments deposited directly into my bank account?
Answer: Please send an email to payments@renderrosity so the staff member that handles vendor payments can assist you with this.

Question: I have two products in the MarketPlace and both are Exclusive products, can I make them Non-Exclusive?
Answer: Products have to stay in the store and stay exclusive for at least 60 days before any changes can be made as per our vendor guidelines. Please direct further questions regarding vendor products to vendors@renderosity.com

Question: Can I use the money earned from selling my products to purchase other products in the MarketPlace?
Answer: You sure can! On the final checkout page simply type in the amount of in-store credit you would like to use in the "Use Store Credit:" box and click the "Apply" button. Your available In-Store Credit is also displayed on this page!

Question: Can I change my products clearance options after they have been uploaded?
Answer: Yes, you can.  Go to your Vendor Control Room, select "Product List" from the top right dropdown menu, and then select the "Edit" link beside the product you wish to change.  Near the bottom of that page you'll see the clearance opt out/in selection. If you have any problems, please contact vendors@renderosity.com for assistance.

Question: If I want to start selling products, can I create a vendor name that is not my user name to be displayed with my product?
Answer: Please send an email to vendors@renderosity.com for further assistance. Someone from the MaarketPlace staff will assist you with this.  

Question: In view of the recent redesign and upgrade of the marketplace, is the limit for promo images still one main and three extras? The site looks as though it now can host five or more, as well as external hosting in the "editorial" section.
Answer: With the new lightbox we are using, you are able to upload 8 images into the lightbox.  As you said you can also use HTML in the "editorial" section on your product page to host larger images, thumbnails/links to reqired products, or thumbnails/links to your own personal store.  There can be no nudity in the images placed in the "editorial" section.

Question: Does Renderosity provide techincal support for my products?
Answer: Renderosity does not provide technical support for your products. It's up to each vendor to provide product support.

Question: What is the file size for promotional images? 
Answer: The image size allowed is 800 x 1600If you have further questions, please contact vendors@renderosity.com for assistance.

Question: Hi! I just read the FAQs about selling products here and the azwer about more than 3 items in the store confused me a bit: It said that I have to reach $300 in Gross Sales to upload more items. I have two questions about this: First: Does this refer to three items in general or could I upload three items today and another two tomorrow? Second: What is Gross Sale? Do I have to make these 300 Dollars in general or during special events? So much for today. So long and thank you in advance for the anzwer to my questions! Anglu
Answer: Hi, You are allowed only 3 items in the MarketPlace until you reach $300 in total sales. Once you reach $300 in sales you will be allowed to upload as many items as you want. Gross sales is how much all 3 items sell total before the splits take place. ( If you have 3 products in your store that each sell for $10, and you sell 30 items, you will be at $300 gross sales) Regards, Preston

Question: How are refunds handled?
Answer: In the event that a product is found to be defective or the product description misrepresents the product a refund may be issued. Issuing refunds is at the discretion of the Vendor and/or the Renderosity MarketPlace staff.Refunds will be issued only after the Buyer has worked with the Artist to fix the problem. When a refund is issued, the Buyer is responsible for deleting all files using the product and may not distribute the product.Refunds or replacements will only be issued within 30 days from the original date of purchase.In the event of a duplicate purchase Renderosity will issue refunds as needed.

Question: How can I advertise my MarketPlace products at Renderosity?
Answer: There are many marketing tools supplied by Renderosity to help promote sales. Taking advantage of these tools has proven to help increase product sales! Free Banner Ad Exclusive Product Banner Ad Automated Sale System Product Showcase Forum Product Showcase Art Gallery Contest Sponsorship Renderosity Calendar Free Banner Ad - Banner Ads are displayed at the top of all Renderosity pages. They are rotated for display with each new page view. The Banner Ad can be used to promote a specific product or to promote your entire product line. Exclusive Product Banner Ad - If you have a Renderosity Exclusive product in your store you get another Banner Ad to promote the Exclusive product. Automated Sale System - Use this feature to place as many single products or your entire store on sale for a specific period of time. Please see the Vendor Control Room User Guide for in-depth info... [more]

Question: There is a gallery tab in the new produc infor, alongside with description and editorial. If I understand correctly a vendor can add links to artistic renders of the product in there. How do I do that?
Answer: Please send an email to vendors@renderosity.com so someone from the MarketPlace staff can assist you with this.

Question: How do I change my monthly payment method?
Answer: Address or payment change information should be done from your Vendor Control Room and must be done prior to the 25th of the month in order for it to be processed in the current months payment cycle.Payment questions should be sent to payments@renderosity.comVendor Control Room -> Links -> My Vendor Details -> Go  

Question: How do I contact the Renderosity store staff?
Answer: Vendors should always contact the store staff by E-Mail at vendors@renderosity.com

Question: How do I delete one of my products from the MarketPlace?
Answer: Products can only be deleted by one of the MarketPlace Managers, ClintH or Debbie M. There are several ways to make the request. 1) Send the request to vendors@renderosity.com from the E-Mail address that you have registered at Renderosity. This is for security reasons.2) Send ClintH or Debbie M. a Site Mail.3) Post your request in the private Vendors Support forum.  

Question: How do I download my own products from the MarketPlace?
Answer: Select Vendor Control Room from the side bar. Select Links -> Product List -> GoSelect "Edit" to the right of the products name.Select "Edit Product Files" from the top right of the Edit screen.Click the filename to start the download.

Question: How do I place my products on-sale in the MarketPlace?
Answer: Placing your products on sale is an easy process that is done from your accounting page in the Vendor Control Room (VCR). You can place as many single products as you like or your entire store on sale with discounts of up to 30% off the retail price.Products appearing on a members Private or Public Wishlist will receive and automated E-Mail informing them that your product has been placed on sale. This will only take place for scheduled sales.Vendor Control Room -> Tools -> Store Sales -> Go  

Question: How do I sell in the Renderosity Marketplace?
Answer: The first step is to read our submission guidelines and Marketplace policies.  It is very important that you read the guidelines and policies thoroughly before trying to upload items. Product Submission Guidelines MarketPlace policies   Then, you will need to submit your Vendor Information using the"Vendor Control Room" link on our side bar. Once you've completed that form, you can use that same link to upload your items. Under the "Links" drop down menu, there is an "upload product" option select that and click the "go" button.  For further assistance, please contact vendors@renderosity.com so someone from the MarketPlace staff can assist you.

Question: How do I update my mailing or PayPal email address for my payments?
Answer: Go to your <a href="http://market.renderosity.com/mod/bcs/vendor.php"> Vendor Control Room</a> and then into your <a href="https://market.renderosity.com/mod/bcs/vendor_signup.php">"My Vendor Details"</a> listed under the "Links" drop down menu.  After changing your information, please be sure to scroll to the bottom and click the "Submit" button, so that it will be changed in our accounting section for payment purposes. Changes to your payment information need to be made by the 25th of each month in order to be updated for the payments that are completed before the 7th of each month.  

Question: How do I update one of my active products in the MarketPlace?
Answer: In order to ensure product updates are handled in an efficient manner please follow these easy steps located here:http://market.renderosity.com/news.php?viewStory=13162#8

Question: How is the Top Seller list generated?
Answer: The Renderosity Top Sellers list consists of our top 50 Vendors based on sales revenue. This group is reevaluated at the beginning of each month and can change.

Question: Hi, I'm simply wondering if a product normally stays for over 10 days in the review status, Jani had kindly answered to my previous question with the different status, but I must ask, I submitted Frédérique the 6th of February and it is on review status ever since. It,s my first product so I must say I'm not familiar with the procedure just yet. Thanks for the given time Viviane/Sanguine_Rage/DNGX
Answer: Hi, The review process can take up to 14 days to complete.  If you have any issues with the product, you will be notified by the Review Staff. Thanks, Renderosity Admin.  

Question: How many items can we submit? If there is no sale in an active item can I delete it and post another one?
Answer: From the product submission guidelines: http://www.renderosity.com/news.php?viewStory=13759#14 The vendor may have five products maximum uploaded to Review/Pending going through the testing process and cannot upload more until those have been approved/failed.   From the Marketplace Policies Page: http://www.renderosity.com/news.php?viewStory=13758 Exclusive products require a 60 day commitment once released into the MarketPlace. (non-exclusive items carry a 30 day product commitment).   Please send your inquiry to vendors@renderosity.com if you have more questions and they can help you further.  

Question: What percentage do I make with exclusive and non-exclusive offerings I make through the marketplace?
Answer: http://www.renderosity.com/news.php?viewStory=13758#7 here is the information that will answer your question. Thank you for your inquiry!

Question: I have partnered with someone who had uploaded some products a long time ago and the the requirements have since changed. So the information/files I have now are outdated. I cannot find a place on renderocity that will tell me a list of the requirements. The upload forms are vague on what NEEDS to be included, a lot of what is there appears to be optional. I would like a list or walk through that describes the exact requirements. How do the zips need to be formatted? (specific folders? specific file names?) What needs to be on the readme.txt exactly? list image resolutions with types (promo, thumbnail, fullsize, etc) Just looking for a list with requirements for selling a product, thanks.
Answer: Please see the following links: http://www.renderosity.com/news.php?viewStory=13759 http://www.renderosity.com/news.php?viewStory=13758 These should answer all of your questions regarding selling in the Renderosity Marketplace. If you have further questions, you may send an email to: vendors@renderosity.com

Question: Hello, what are the demands to offer more than tree items at the same time in my store? Thanks a lot, hope you understand :)
Answer: In order to have more than 3 items uploaded to your store at one time you must have reached $300 Gross Sales for your store.

Question: A friend and I have created a product for submision together and are not sure what we need to do as far as how to submit it and such. I don't see anything on the website as to how to go about that.
Answer: Please send an email to vendors@renderosity.com so someone from the MarketPlace staff can assist you with this.

Question: I am having trouble with my first upload and do not see an answer to my question in the FAQ area..please help
Answer: If you are having trouble or just need some quidance and cannot find the answer in the FAQ area, please send an email to vendors@renderosity.com so someone from the MarketPlace staff can assist you. If it is regarding payment for a product you have uploaded or are wanting to upload, please send an email to payments@renderosity.com so the staff member that handles vendor payments can assist you.

Question: I was wondering, if I wanted to become a vendor and sell a product, what size does the promotional images have to be, and how many can I have?
Answer: Hi, Your promo images can be up to  800px wide x 1600px high  max You will need thumbnail images for those that are exactly 200 x 200 You are allowed One main image on the front page with no nudity and up to 3 more that can contain nudity if the content advisory flag is checked. If you see some sites that have more than one image on the main page that is because they host the other images themselves and call those using HTML in the long description. I hope this helps :-) Regards, Preston

Question: I just uploaded my first character to Rendo.  I was wondering what does review mean after I upload the product?  Also what happens during the Review?  
Answer: Products are initially uploaded to the Review Queue, and the Admin Team look over each product to determine if it's something we wish to accept for sale here at Renderosity.  If it passes review, then it moves to pending where it waits in line to be picked up for testing by one of our testing staff. if anything is found wrong with your product in either the review queue or pending queue, you will be notified. If you have any further questions, please feel free to contact vendors@renderosity.com for assistance.

Question: How long will it take for my product to be reviewed?
Answer: The review process can take up to 14 days to complete.  If there are any problems found in the product during the review process, the tester will contact the vendor via product communication.  Once the issues have been corrected, the tester will then go back and test the product thoroughly once again.

Question: I was wondering when sellers will be able to use credit from sales that they have made?
Answer: If you go to "my account" and click on the "credit account" link, you will see the amount you have in your account to use on purchases. You may use it whenever you like, as long as you have money there, you can use it : )

Question: I think Renderosity (and its members) could make additional money with a print-on-demand service similar to that offered by Zazzle. As an example, customers could order selected pieces of art, with payment to the artist and to Renderosity. Maybe partner with a framing service to deliver a framed product.
Answer: Thank you for the suggestion. I will add this to our suggestion list. Thanks!

Question: I wondered if there is any protocol for creating addons for products created and sold by other vendors. For instance, creating textures for a clothing or hair item. I understand that using actual elements of an existing product is not allowed; for instance, altering and reselling the textures that come with an item sold by another vendor would not be allowed. But if I create an entirely new texture for an existing product, are there any requirements or limits on selling it? Am I required to contact the original vendor? Is it considered polite to contact the original vendor, even if there is no requirement?
Answer: Please send an email to copyrights@renderosity.com for further assistance with this.

Question: Hi there :) I've just added a product to your store as exclusive, and I know that means that I'm not allowed to sell it anywhere else. My question is, can I add the thumbnail to any of my own sites and link back to my store over here? Thanks for your time :) Christa/Croxie
Answer: Hi Christa, Yes, you're very welcome to do that.  

Question: How would I go about listing content that has been created by another artist who does not have access to uploading her work to Renderosity herself? The content is 100% created by her but I would be the person selling it and I did not create it. Would I need a letter giving me permission to sell the textures on her behalf? Thanks for any help sorting out this matter.  
Answer: Hi, Yes you would need to send in a letter from her giving you permission to sell her content. You will need to send that information to copyrights@renderosity.com. Regards, Preston MarketPlace Admin

Question: I know some that make there own stuff from buying the Items through Renderosity store for poster & Daz, they sell them different places on the Internet. Some sell their made stuff at PSP & Scrap kit stores is this allowed? Thank you for any Info. I had thought of making scrap kits but wanted to make sure it is OK.
Answer: Please see the link to our EULA below and if you have any further questions, please send an email to copyrights@renderosity.com so our copyrights department can assist you: http://www.renderosity.com/marketplace-end-user-license-agreement-cms-13161

Question: Does Rendo have a TIN and/or a street address?  I have to file quarterly taxes as a contractor and I need identifying info.
Answer: Please email payments@renderosity.com for assistance.

Question: What is the max size of a zip file to upload in the marketplace?
Answer: You can have a maximum of 3 zips at 50mb each, for a total of 150mb. If you're having problems with upload, ensure that your zip file names don't contain any non-alphanumerical characters.

Question: I am trying to upload promo images for the product I am trying to sell in the MarketPlace, please help.
Answer: Please send an email to vendors@renderosity.com so someone from the MarketPlace staff can assist you with this.

Question: I am new to this site and have been looking for a safe place to sell my Photoshop brushes for a while. I'm trying to figure out whether this site is for me or not. I have read over the FAQ about three times, but still, I have some questions:  1. What constitutes a Software Package or Utility Program? Do Photoshop Brushes fall under that category? 2. Am I allowed to sell the same product here as I do on another site at the same time?  3. I understand I am required to log in every five days to prove I'm still out there. Once I am logged in, is there something I must do to prove that I was there or does this get accounted for automatically?  4. Must I, as a New Vendor, make a certain amount of money with my three products or lose my spot in the MarketPlace? 5. When developing my README.txt file, it says I must include the copyright policy. Is there a certain one that I should list here? If not, How do I ... [more]
Answer: 1. What constitutes a Software Package or Utility Program? Do Photoshop Brushes fall under that category? A: Photoshop brushes are not software or a utility application.--2. Am I allowed to sell the same product here as I do on another site at the same time?A: As long as you are not selling the item here at Renderosity under the exclusive clause, you may sell your item anywhere else at the same time as you choose. Only exclusive items to Renderosity Marketplace are not allowed to be sold anywhere else at the same time.Exclusive products require a 60 day commitment once released into the MarketPlace. (non-exclusive items carry a 30 day product commitment).http://www.renderosity.com/news.php?viewStory=13758#2--  3. I understand I am required to log in every five days to prove I'm still out there. Once I am logged in, is there something I must do to prove that I was there or does this get accounted for automatically?A: You are not required to do anything..your login time wil be log... [more]

Question: What are the advantages of selling my products exclusivley through Renderosity?
Answer: 1) Five extra banner ads when you have at least five exclusive products. 2) MarketPlace Front page exposure. 3) The Renderosity weekly newsletter highlights exclusive products more so than non-exclusive. 4) Only one store accounting page to keep track of. 5) One source of distribution for your product line. 6) Renderosity offeres the largest potential customer base.

Question: What are the guidelines for banner ads?
Answer: No nudity. This implies no clothes, clothes that are transparent or blurring of nude images. Minimal cleavage exposure. The majority of the female breast must be clothed (at least 80%). No exposed buttocks. No suggestive or sexual positioning. No placement of the hands in genital areas including female breasts. No child nudity. No Sexually Suggestive Language or "Censored" language/images. No bondage type ads.Free banner ads can link to your Renderosity store or a specific product in your store.Exclusive banner ads must link to an Exclusive product in your store.Banner Ads are promoted throughout Renderosity and are therefore visible to all members.We feel strongly about keeping this content professional and suitable for all ages.The intent of the banners are to give Vendors the additional exposure for marketing their products but at the same time this reflects on the overall site and must be professionally displayed.Advertisers that purchase banner ads are hel... [more]

Question: Can I add an attachment to a Sitemail?  
Answer: Our site mail system does not allow for attachments so there is no way to do this.

Question: Can I get an email to let me know when I have a new sitemail message?
Answer: Yes, you can click on the SITE MAIL link at the top of the sidebar, then click the "notifications by email" option ON. Once you have turned them on then you will receive an email each time you receive a new sitemail.

Question: How do I change my e-mail address?
Answer: Hello,To change your email:Go to the members option on the menu barClick on "My Profile"Click at the top of the page "change email address" (under Edit My Profile) From there you should be able to update your email address.

Question: How can I block a person from sending me sitemail?
Answer: Open the sitemail and you will see a set of option links: [Reply] [Archive] [Block User] [Delete]

Question: How do I know when I have SiteMail?
Answer: At the top right hand corner of the site pages, there is a small envelope. If you have a new sitemail it will be highlighted with a gold/orange star.

Question: I had sitemails I wanted to keep, but they have now disappeared. Where did they go?
Answer: Please see the information that was posted and sent out by email to all members regarding older sitemail messages http://www.renderosity.com/announcement-concerning-your-site-mails-cms-14516

Question: I have sent messages to a site member with no error message appearing after I press "send message". but these messages do not appear in my sent items. Can you tell me why?
Answer: Make sure you are typing in the username of the member you were sending the sitemail to exactly. This is normally the problem if a sitemail does not go through.

Question: What do I do about someone sending me spam to my sitemail?
Answer: Please send a copy of the sitemail to:  admin@renderosity.com so we can investigate it further.

Question: Where are my archived messages?  
Answer: While in Site Mail there is a dropdown box. {Inbox, Sent, etc}  Highlight 'archives' and click go.This is where all your messages you have archived will be.

Question: If I upload an image of a nude statue (male/female) showing bare breasts/genitals/ buttocks is it OK if the thumb is a scaled down version of the full image?
Answer: For a statue yes it would be acceptable

Question: A picture of my daughter playing in the bath tub was removed because a staff member claimed that it violated the child nudity policy. Can you explain this further?
Answer: We understand your frustration but quite some time ago we had to change our Child nudity policy due to several reasons. On a toddler they have to at least have a diaper on. While unfortunate, it is part of our current guidelines and we do have to enforce this evenly across the board.

Question: Have the rules for actual images changed?
Answer:  No, the rule only affects thumbnails.

Question:  If you remove my thumbnail with nudity/violence in it, will I lose my comments and rankings?
Answer:  No, we place your image into the Holding area until you supply us with a new thumbnail. We then replace your image in the gallery and any comments, rankings and views remain with it.  If you do not supply us with a new thumbnail with no nudity/violence in it within the 48 hour timeframe, the image will then be permanently removed.

Question: Is this policy change  the result of Paypal or political pressure?
Answer: No, it's as a result of general member feedback and to provide an overall more professional impression of the galleries, freestuff, blogs, tutorials and homepages.

Question: Are images like the attached allowed? The figure looks 'young' I suppose if it were a human, though I don't know of any humans that look like that haha.  Also there's no nudity but there is a 'bulge' because he is anatomically correct. I don't see anything sexual about this image but I just wanted to be sure about the rules since I'm new here. Thanks!
Answer: Hello,If you feel an image violates the sites TOS please use the "report" button under the gallery image. Once you report it staff will review it and take action if needed. If you have any further questions please feel free to contact admin@renderosity.com.Thanks!

Question: When did the policy change so that no nudity/violence would be allowed in the thumbnails for the galleries, blogs, freestuff, tutorials and homepages?
Answer: This policy change was announced on January 22nd, 2007 and went into effect on January 24th, 2007.    

Question: What about see-through underwear, is this allowed?
Answer: If the nipples, genitals, pubic hair or buttock cleft can be seen through the clothing, then it is not allowed on the thumbnail.

Question: There are lots of nude thumbs already in the gallery. Will we be expected to change our old thumbnails?
Answer: No, we will only be applying this rule going forward. There are just too many gallery images in existence to make it practical for us to require this. However if you do want to update your thumbnails, you are very welcome to do so. Just press the "Edit" icon under your image from within your gallery and you can upload a new thumb there.

Question: Will you be issuing warnings/bannings if we upload nude or violent thumbs?
Answer: Not initially, we will be going through an educational period so that everyone can get used to the new guidelines. However if someone deliberately sets out to break the rules after being educated and reminded, then it would be treated as a standard TOS violation.

Question: How long can my videos be?
Answer: Videos can be a maximum of 10 minutes.

Question: How do I upload a video tutorial?
Answer: Click on the Tutorials link in the drop down headers, Click on 'Upload Tutorial'. On the next page/s you will fill out the required information and find the file you wish to upload.

Question: What is the maximum file size?
Answer: Max file size is 100 mb.

Question: What is the resolution of the video?
Answer: 640x480

Question: What is the Video Center?
Answer: The Video section is for educational, instructional tutorials and Renderosity advertising related to the 2D/3D industry only. No personal videos are allowed. Videos are subject to the following guidelines: No human nudity is allowed in the videos. Untextured mannequins and wire meshes are allowed for instructional purposes. Violent imagery is not allowed. You should own the copyright, or have the right to use, any materials shown, including audio files.

Question: What video formats are supported?
Answer: All major video formats are supported, including the 3pg format found on mobile phones. If you're having a problem uploading a certain video format, email us at admin@renderosity.com to see how we can help.