Question: Can I advertise on Renderosity?
Answer: Yes, Renderosity has several highly targeted advertising options, including banner ads, button ads and newsletter sponsorship. For all the details please visit our Advertising Page, please click here for information How to Buy Banner Ads.

Question: Does renderosity have any cool link buttons I can use to put on my Myspace page? I would like to share the site with my friends that way.
Answer: Hi there, Yes, you can join our Linkshare program and share traffic back and forth with us. Please see the attached link with all the details. Kind regards, Karen Janes Renderosity Admin Team

Question: How do I add Production Credits to my upload?
Answer: On the upload form, use the pulldown menu to select the relevant vendor, then type the item into the "Credit for this vendor" field and click the Add button. You can do this for as many different items/vendors as you like. TIP: If you type the first three letters of the vendor name into the white box at the top of the list of vendors, it will search for their name.

Question: How do I become a tester for upcoming products?
Answer: When we are in need of testers, we will post in the Community Center forum with a link to a questionnaire to fill out for anyone interested in a position on the testing team.  We're currently filled right now and not looking for new testers.  Thank you for your interest in joining the Testing Team.

Question: What happens when I become an affiliate?
Answer: We send you a Renderosity link that has a special tracking code in it. You put this link anywhere on your site. Whenever a new visitor reaches our site through your link, it's counted by our tracking system.

Question: What is an affiliate program?
Answer: Think of it like a referral program. Renderosity is always looking for new people to help grow our community. One way to do that is by placing banners/links on other websites, or "affiliates". Our affiliates will have a link somewhere on their site that links back to Renderosity.com. Since the majority of our members are in touch with other digital artists, it makes sense to offer them a chance to become an affiliate for Renderosity.

Question: So how do I make money as an affiliate?
Answer: As said before, whenever a new visitor comes to Renderosity through your link, we are tracking it. If they make a purchase within 60 days of that first visit, you get a percentage of the sale. So, the more customers you send to Renderosity, the more money you make! There is no limit on the amount of money you can make.

Question: What do I do with this link you give me?
Answer: Whatever you like! You have the option of doing a text link, or a banner advertisement that you can use anywhere on the web. You can add it to your website, blog, even your MySpace. You can also add it to forum signatures for other sites that you frequent. The possibilities are endless. For more tips on how to use your affiliate link, email JasonK, the Renderosity Marketing Guy!

Question: I would like to include images in my blog posts, to illustrate what I am talking about. Can I do this and if so how?
Answer: You can post images to your blogs but they must follow the no nudity guidelines that are for  gallery thumbnails, blog postings, tutorials, and freestuff thumbs. To do this you must use the proper "html"  with the url where the image resides.       Thanks

Question: How do I change my blog title/name?
Answer: Notice a link on the right top area of the blog page called "Edit Title".  Click this link and make the changes.  This will change the blog title that you currently see in bold.  To save the changes click the Update button.   At any time you decide you want your member name as your blog title just select the Reset button.  You can change the title of your blog at any time as many times as you like just select the Update button to save the changes.

Question: How do I post a blog?
Answer: Click on Blogs on the sidebar under Features.  Select the New Post link, Enter a Title and whatever you are wanting to blog in the Body section.  Click Post to save the changes and make it public.  Members can post comments to your blog and you will receive an email when someone posts to it. A blog is a Web Log.  Mostly used to post journal or diary events.  Basically whatever you want to talk about.  They tend to be more personal than forums.  Just stay within our site Terms of Service.    Take a look at other blogs to get an idea.

Question: What is a blog?
Answer: A blog is a Web Log.  Mostly used to post journal or diary events.  Basically whatever you want to talk about.  They tend to be more personal than forums.  Just stay within our site Terms of Service.    Take a look at other blogs to get an idea. A frequent, chronological publication of personal thoughts and Web links. A blog is often a mixture of what is happening in a person's life and what is happening on the Web, a kind of hybrid diary/guide site, although there are as many unique types of blogs as there are people. Blogs are alternatively called web logs or weblogs. However, "blog" seems less likely to cause confusion, as "web log" can also mean a server's log files.   The Renderosity blog area allows site members to create and post their own blog entries. Once logged in, a member may view his/her most recent posts, view all posts, or add a new post. Posts consist of a title, body, post date, and post tim... [more]

Question: Why do I get the  "Address Validation Error" when trying to check-out?
Answer: That means the address you entered for the card is different than the address your card issuing bank has on file for you.  The most common reason for this type of problem is a recent move and the card company still has your old address on file.  You may want to try checking out again with your old address, or making sure you use the address that your credit card company uses to send your monthly statements. Another common problem for that error is making sure you do not use symbols in the address field and make sure you put house numbers first.  Please also make sure you are changing the Country drop down to the right one.

Question: What do the symbols ($,R,C) mean under an item picture in the MarketPlace?
Answer: R stands for Exclusively sold at Renderosity Marketplace only $ stands for Sale C stands for "Clearance"

Question: Are purchases made here freely usable for commercial renders provided that none of the products can be copied or reproduced from the renders?  For instance, can I use character textures on figures in finished renderings that end up being printed as long as there is no way for other parties to retrieve and reuse the textures?  Is it necessary to list all content providers whose products were used for my finished renders? 
Answer: You are correct. As long as the original product cannot be extracted from your final work, then you are within the rights of the EULA for product purchased at the MarketPlace. Prints are perfectly fine. Giving credit to artists is always nice, but not expected in commercial work.

Question: I have been a member of Rendeosity for a number of years, but have never purchased anything. What do I need to set up to be allowed to buy? EG. set up an account, lodge a credit card number, etc.  
Answer: Hi, there is nothing that you need to setup.  We do not store credit card information on our system, so with each order you place, you'll have to fill in your credit card # if that is the payment method you select.  We also accept payment via PayPal.

Question: Can I purchase a Gift for someone?
Answer: Buying a gift for another Renderosity member is quick and easy to do. Select the item(s) that you want to purchase as a Gift. Locate the Gift for field within the main product page. Enter the gift recipient's Renderosity username in the field, and type in your personal message to them in the Gift Message field. The username must be exact, or the member will not receive the gift. Select the "Add to Cart" button. If the username is located in our database the item will be added to your cart and display Gift: (username) under the items name. When you Checkout the Gift Recipient will receive an automated E-Mail notifying them that a Gift has been purchased for them. If it is a download, the Gift Recipient will be able to download the Gift from their Gifts link of their Account page.

Question: I had problems when trying to click the paypal button during checkout.  Is there still a way I can pay for my pending order through paypal?
Answer: Yes you can still pay for your order. Simply log on to your paypal account and use the SEND MONEY option.  Send the order total to payments@renderosity.com .  Be sure to include your Renderosity order ID number and/or your Renderosity username. Once you have completed the payment through paypal, send an email to store@renderosity.com letting us know your payment has been sent and we will go manually mark your order as paid so that you can download your items. Thank you

Question: Do you accept check/debit cards?
Answer: As long as the check/debit card has the "Visa" or "Mastercard" logo on it, we accept it.

Question: How long are items in the MarketPlace kept on clearance before they disappear, and how can I tell how long a wishlist item on clearance has remaining before it is no longer available?
Answer: Once an item goes into clearance, it isn't removed permanently from the MarketPlace unless the vendor requests it's removal, or the item has no sales in 60 days.  There isn't a system way to tell how long a product will be available unless you're the vendor and check the sales on that item.

Question: Can you use freestuff and purchased cg for  commercial use?
Answer: As far as free stuff and purchased it should be in the readme's what you can or can not use them for. If there isn't a readme in the freestuff you will have to ask the maker. The store items all have readme's.

Question: Hi, Renderosity Team. Reading the explanation of "R", "$" and "C" symbols, I was a bit... surprised : because lots of items with an "R" (therefore supposed exclusive) can be found on another famous 3D store. Did you know it ? Note that I am just curious to know why...
Answer: It's an honor system that if a vendor tells us a product is exclusive "R", then we take their word for it unless we find out otherwise.  If you could let us know which products are available elsewhere, it would help us greatly.  If you wouldn't mind sending this information to store@renderosity.com, we would be very grateful.

Question: I do not see an option to have Renderosity delete my credit card information, is it held in a data base somewhere or deleted after each order?
Answer: Renderosity does not store Credit Card information anywhere on the site.

Question: i tried to pay for a poser item but my card was declined  when i checked my bank statement  and money was withdrawn why did that happen?
Answer: If the purchase didn't complete, the charge will not be settled on our end. It should appear as a Pending charge at your bank. Since we won't settle the charge it will fall off within a few days.  If you have any questions as to how long it will take to fall off, you should contact your bank to find out their process.

Question: Since this is my first purchase I realize I have to wait for up to 24 hours before being about to download the product. However, will I be notified via email when I am able to download? Thanks,
Answer: Yes, you will receive an email from the Marketplace staff when they've verified your first time purchase with instructions on how to get to your purchase history to download. Thanks

Question: I can't get my files to download successfully, what is wrong?  Now it says I have exceeded my download limit.
Answer: Make sure that any Download Managers/Accelerators are disabled before attempting to start your download. Our Secure Download system doesn’t allow the use of these tools. Firewalls or Internet Security applications set too aggressively can also interfere. Try disabling these applications before downloading. If you receive the error that you have exceeded your download limit, please contact store@renderosity.com or post in the Customer Support Forum to have your downloads reset.    

Question:  im new at this, can i use some of the 3d models on daz studio and if i can, how do i download it to daz. thank you.
Answer: Hi, Welcome. You need to contact the vendor directly for product support using D|S.  Please be sure to read the product description first, because there are some vendors that do not offer product support for D|S. You might also find it very useful to ask quesitons in the D|S forum since those are seasoned users of that software. http://www.renderosity.com/mod/forumpro/showforum.php?forum_id=12452 here is a link to the D|S Forum  

Question: Why can't I download the item(s) I just bought?
Answer: If this is your first purchase in the Renderosity Marketplace, your account will have to be manually verified before your downloads will be activated. First time buyer verification can take up to 24 hours.  If your order is needed immediately, you may email store@renderosity.com or call us toll-free within the US 1-866-220-2949 Monday through Friday 9am to 5pm CST (server time). This verification is required to protect you, the merchants, and Renderosity from stolen credit cards or fraudulent use of Paypal accounts.    

Question: How do I get Gifts that someone bought for me?
Answer: Just go to the Gifts Link on your store Account Page From there you can click on the Link that is in parentheses to download the item(s). Please check out the Download Problems page, if you are having problems downloading your gift. If you continue to have problems with your downloads, please email store@renderosity.com.   

Question: How do I use a Coupon, Gift Certificate, or InStore Credit?
Answer: You should have received an email letting you know that you have received a Gift Certificate.  You can click on the link and it will take you to gift certificate page.  OR   You can go to your Account Page under the Gift Certs link and see your gift certificate code. To use a Gift Certificate copy and paste the Gift Certificate code in the Gift Certificate field of the checkout page and hit the Apply button.   If your purchase amount exceeds the Gift Certificate amount you can pay the remaining balance with any of our supported payment methods. (Credit Card, Paypal, Check or Money Order) .  If your purchase amount is less than the Gift Certificate amount the remaining balance will be calculated and will be available for future purchases.  Gift certificates are currently good for two years.

Question: I want to buy an item in the Marketplace for my friend. How can I do that?
Answer: The first step is to make sure that both you and your friend are members of Renderosity, otherwise they won't be able to download the item you bought them. If the recipient (the person you're buying for) has a public wishlist on their homepage, you can click the "Add to Cart" button direct from their homepage, and proceed directly to the checkout step. If not, go to the product page for the item you want to buy as a gift. Just above the "Add to Cart" button is a space for you to put your friend's username. Enter their username (not their real name or email, it must be their Renderosity username.)  As soon as you enter their username, a little window will open for you to enter any message you want to send, for example "Happy Birthday!" or "Thanks for all your help!". When you've finished entering your message, click the Add to Cart button. At the next screen, review your purchase to make sure you're happy with everything, and then p... [more]

Question: How can I add a vendor to my Favorite list?
Answer: It's very easy to do this. Simply go to one of the vendor's products, and next to their name on the product page, you will see two links, one for "Contact" and the other for "Add to Favorites". Simply click that latter link, and the vendor will be on your favorites list, visible from your homepage. You can also add a note next to the vendor's name if you want to remind yourself why you added them. You will now receive a notification in your email when the vendor releases a new product.

Question: I am not able to extract the files from the archive using Stuffit Expander 10 on Mac. What's wrong?
Answer: As noted in the application's documentation, this version of Expander is unable to handle archive files which have more than 31 characters in their name. Renaming the file (to shorten its name) will enable you to extract the files from the archive. Until the application is updated to fix this issue, we do not recommend using Stuffit Expander version 10.

Question: Why am I getting the "Invalid account number" error when trying to check-out?
Answer: This usually indicates a typo in your credit card number or security number. For Visa, MasterCard & Discover make sure you have entered all 16 digits without spaces or dashes. The security number is a three digit number located on the signature strip.

Question: What does 'Clearance'  mean to a buyer? Why  do Clearance items often/always have a crossed-out 'List Price' as $0.50, yet a 'Price' that is much higher? TIA Vince
Answer: Hi Vince, Clearance products are reduced 25% off the regular retail without allowing the price to go below $5.00.  $0.50 crossed out is actually $8.50, the line through an 8 gives the appearance of a 0. If you have any other questions, please don't hesitate to ask. Thank you for your continued patronage in the MarketPlace.

Question: Hi Is is possible to redeem more than one gift certificate at one time?
Answer: Unfortunately it is only possible to apply one Gift Certificate code per order. Thank you!

Question: Hi.  I am fairly new to using Poser to create artwork and have yet to learne all the in's and out's.  I have been running a search for Poser/Daz Studio for spacecraft but some of the items appear to indicate they are Bryce format.  Can you please tell me why these appear as part of my search items found?  Thanks.
Answer: Hi there, If you are searching the Marketplace, there is no category-specific search. If you are searching the Freestuff area, you will want to select the Poser section before entering your search term and pressing "Search". By the way, anything in .obj or .3ds format can be imported and used in Poser - you're not restricted to just the .pp2 format. Kind regards, Karen Renderosity Admin Team

Question: My browser crashed before I could hit the PayPal button.  How can I pay for my order now?
Answer: You can send your payment from PayPal to payments@renderosity.com  After payment is sent, please send an email to store@renderosity.com so that we can manually verify receipt of payment and mark your order paid so you'll have access to your downloads.

Question: I would like to leave a Product Review for a product that's being sold here at Renderosity.  However, I haven't been able to find a way to leave a review for this product because I bought it via ContentParadise rather than directly from Renderosity.  How do I post a Review for Renderosity products that I purchased through Content Paradise?  Will appreciate a response from you. Thank you.
Answer: Hi there, Unfortunately our product review system only works for products bought onsite here. You might like to send the vendor a sitemail (look for the "Contact" link on the product page, next to their name) with your feedback, and if they wish, they can include it in their product description. Kind regards, Karen Renderosity Admin Team

Question: I have made a number of items in my wishlist public and have been asked by friends how they can access the wishlist to purchase the items as gifts. How do they access my wishlist?
Answer: Members can go to your homepage, then click on the STORE tab to see all items you have in your public wishlist.     Thanks

Question: Just signed up for Gallery+. How long will it take before it is activated, because I can't upload more than one image?
Answer: All Renderosity Services are processed during normal business hours Mon-Fri 9am-5pm (CST) Renderosity System Time. If you've purchased a service during off hours or weekends, your order will be processed the morning of the next business day. If you haven't purchased Gallery+ but would like to upload more than one Gallery image per day, please check-out our Gallery+ Service. For any additional questions about our Gallery+, please use our Ask a Question feature.

Question: This product doesn’t work, and I’d like to get a refund.
Answer: Renderosity has a MarketPlace Refund Policy here.  Please review the policy and contact the vendor for support prior to a refund being issued.

Question: Hello.  Is it, by any chance, possible to re-download the numerous files I've purchased as a member?  I recently had a computer crash and lost the whole, very expensive, bunch of Poser content that I purchased from this site.  If I can get any of it back, that would be great.
Answer: Yes you can have your downloads reset by sending an email to store@renderosity.com and requesting a downloads reset.  Or you can post in the Customer Support forum with your request.

Question: Have you any plans to accept debit cards in the future?
Answer: Hi, We currently accept debit cards.  If you're having a problem using it, please contact store@renderosity.com for assistance. Regards, Debbie Montique Renderosity MarketPlace Manager

Question: i'm trying to fid the v4 character where can i get it
Answer: Please see attached link.

Question: What payment types do you accept?
Answer: -Credit Cards (Visa, Mastercard, Discovery, and American Express), -Paypal including Paypal e-Check to payments@renderosity.com -Check, Money Order -In-Store Credit

Question: where is the download area?  
Answer: Downloads for orders placed in the MarketPlace can be found in your account history.  Under "Member Options" on the sidebar, you can select "My Account"  The direct url is  http://market.renderosity.com/mod/bcs/account.php Once you get to your account page, simply click on the order id# and your downloads will be available there.

Question: Why is my credit card declined?
Answer: A credit card decline comes from your bank. Your bank does not provide us with specific information about the decline. You will need to contact your bank for the details. Usually, the expiration date, name, address or zip didn't match what is on file with your bank. Sometimes the card company places a hold on cards when concerned that recent purchases may be fraudulent (or out of norm for someone's spending habits), a payment is late, or the credit limit has been reached.

Question: What is a wishlist? How do I add a product there?
Answer: Your Wishlist is a convenient list for you of all the products you'd like to buy or receive. When you view a product that you like, you can add it to your Wishlist simply by pressing the "Add to Wishlist" link directly underneath the price. Once the product is in your wishlist, you can choose to make it public or private. If you keep it private, nobody but you can see it. If you make it public, it can be seen by people visiting the "Store" section of your homepage, and they can use it to buy you gifts. If you want to remove a product from your Wishlist, just press the Remove link. You can also use the "Add to Cart" link to buy the item immediately. You can sort your wishlist by item name, price, or vendor by pressing the appropriate column heading. And finally, when a product in your wishlist goes on sale, you will receive an automated message alerting you to the lower price.

Question: I am looking for a friends wishlist how do I find it? Thanks, Susi
Answer: Go their homepage and click the "Store" tab and you will see their public wishlist.

Question: What is the difference between a Contest and a Challenge?
Answer: Contests have prizes. Challenges do not have prizes.

Question: In reference to the "Dinner with the Dead" contest, how will I know if I won one of the random prizes or gift cerfificates? I didn't see anything about this on the winners page. Will i receive an email? Thanks, Dana
Answer: Hi, Dana, We will be announcing those shortly in the Contest Forum and will email everyone that wins.  Thank you!  If you have further questions, you can email contests@renderosity.com. Thank you, Mendyh

Question: What has become of the food August contest ? Cannt find it any more ? How can I vote ?
Answer: The Photography Challenge (the contest you're referring to) stated the following rules regarding voting: Voting will take place in the Photgraphy forum, in a special thread Voting will begin on the 24th of each month and will close on the 28th of the month Since today is the 28th, it's possible it was closed shortly before you went to vote.  If you have further questions, you may contact  danob, pushinfaders, TwoPynts, the contest managers via sitemail.  They, also, will be happy to answer further questions.  Thank you!

Question: I submitted an entry to the contest, but it's not showing up on the contest page, where is it?
Answer: Every contest entry but be reviewed prior to approval. Generally submissions are reviewed within 24 hours. If you do not see your entry after 24 hours, please contact the Contest Manager.

Question: How will I know if there's a problem with my contest entry?
Answer: If there is a problem with a contest entry you will be notified via site mail. Please come back often and regularly check for communications if you are participating in a contest.

Question: Can I post my contest entry in my gallery?
Answer: Most of the Renderosity Art Contests do not allow entries to be posted anywhere online during the duration of the contest. Once the contest has finished, and the winners have been announced, then you may post your image in your gallery. Since contests may vary, please read the specific rules for the contest you wish to enter, or have entered. If you see an image posted in a member's gallery that is entered in a current contest that does not allow for online posting , please notify the Contest Manager.

Question: I won something in a contest, how will I get my prizes?
Answer: You will be notified by the sponsor of your prize to arrange for the prize distribution, whether it's a download or a shipable product. Renderosity Gift Certificates will be awarded directly to your Renderosity Account.

Question: There is a contest that is having a Community Vote to select the winners. How do I cast my vote for my favorite contest entry? How many times can I vote?
Answer: To vote, go to the Contests in Voting page: http://www.renderosity.com/mod/contest/index.php?browse&voting Select the contest you will be voting in. Select the image you wish to vote for. Click the "Vote for This Entry" button located underneath the contest entry. (lower left-hand side) Allow for the pop-up window, which will appear and state: "Are you sure you want to vote for this entry? This will be your one and only vote in the contest "CONTEST NAME". Then choose "Yes, Vote Now". If you have changed your mind, choose "No" and then find the image you do with to vote for and try again. At this time, everybody gets 1 vote. So, make sure you are sure you know which entry you want to vote for before casting your vote, as it cannot be undone.

Question: How will I know if I won a contest that I entered?
Answer: Winners of the contest are posted on the contest page and in the Contest Announcements forum.

Question: I would like to upload an entry to a contest, but am unsure how to do that if it is any different than uploading to my gallery (which I haven't done, either).  Could you direct me to the 'how to'? Thank you. grounded  (Myke) mgr@mykemorton.com
Answer: To upload an entry to a contest: Go to the Open Content page that you want to enter Scroll to the bottom of the contest page to "Submit an Entry" Browse your computer and find your Image file:(max 1024x1024) Browse your computer and find your Thumbnail: (max 100x100) Enter a Description if required, or desired. Make sure the "Notify me when my entry is approved" box is checked Click "Submit Entry"  

Question: This probably a silly question, but where is the link to upload to the Dinner for the Dead contest? I've searched all over and can't seem to find one.  Help!! 
Answer: Hi, Susan, I can't see the timestamp of this question, or I would know when you asked this.  Depending on the time, if it was after noon today, the contest closed at 12pm.  We're no longer able to accept entries after this time.  Please contact contests@renderosity.com if you have further questions. Mendyh Contest Mgr.

Question: My copyrighted work is being displayed or distributed without my permission - What can I do?
Answer:   How to protect your copyright Protecting your copyright can be a daunting task. The following steps are being provided as a guide to assist you with protection of your copyrighted work. If you locate your copyrighted work being distributed by an unauthorized web site you can do the following to try and have it removed. 1)      Use a site to locate the Abuse E-Mail address registered for the site that is distributing your work. The site that I like to use is DNSstuff.com (www.dnsstuff.com) . There are other sites available but DNSstuff.com is very easy to use. Visit DNSstuff.com and paste the sites address in the “Abuse Lookup” field and click the WHOIS Lookup button. The registered abuse E-Mail address for the site will be returned. It can be abuse@, Admin@, postmaster@, etc…. 2)      Send a professional E-Mail to the abuse E-Mail address indicating that the site is illegally displaying or re-distr... [more]

Question: I just tried to attach a file to a forum post. The attachment was rejected with the message that it was too big. But I can't find guidelines anywhere regarding maximum size for forum attachments.
Answer: 200 KB is the maximum file size for attachments in the forums.

Question: How do I delete my posts
Answer: Members can delete or edit  their  forum posts within 15 minutes of posting, after the 15 minute time limit expires you will need to contact a member of the team to have it deleted.

Question: How do I post to a Forum?
Answer: Post to a thread Click on forums link located at the top under the banner area.  Click on the title of the forum and then click on the thread of interest.  Scroll down to the end of the forum and you will see a Reply box.  Type in your comments and click the Post Reply button.    Start a new thread Click on forums link located at the top under the banner area.  Click on the title of the forum.  Next click the link New Thread located under the announcement section.  Enter the Subject or Title of your new thread, enter your comment in the body area.  You can click on the smilies and copy and paste or type in the text information within your post to add smilies to your message.  Then click the Create a Thread button.  You can add attachments such as images and documents under the attachments area by putting the URL in the space provided. Renderosity is set to automatically Notify you by email (we call them ebots... [more]

Question: I'm getting hundreds of emails in my in box of notifications when I didn't before. How do I turn that off?
Answer: Go to MY FORUM OPTIONS (http://www.renderosity.com/mod/forumpro/index.php?my_options) and uncheck any boxes that are checked on forums you do not want to receive ebots on.

Question: Sorry to be dumb but for the life of me I cannot find any way to view new posts since my last visit - is this feature available?
Answer: Hi there, If you use the "Mark all read" when you finish reading a forum, new posts since then will display in yellow with a gold star (instead of the normal white/silver.) This will last until you clear cookies.

Question: how do I add a signature or quote like under my posts?
Answer: Click on 'Forums'> 'my forum options', fill in your signature in the first text box and click the first 'save changes' button just below  the 'my styles' text box.

Question: What is a Forum?
Answer: <a href="http://www.renderosity.com/mod/forumpro/index.php"> A forum</a> is a discussion group around a particular topic.  At Renderosity, there are discussion forums for members using the same software, by topics and for general site support. It is different than a <a href="http://www.renderosity.com/mod/blog/"> blog</a> in that it is not centered around the person and what is going on in there life but around a topic of interest. 

Question: How do I upload to the freestuff area?
Answer: Click the freestuff link in the header at the top of any page that says "Freestuff", then click on the upload link. Or you can click the link attached to go directly to the upload page.

Question: How long does it take for my freestuff item to be approved?
Answer: It normally takes 24 to 48 hours for the moderator to check and approve your freestuff item. If you have questions or don't see your freestuff item approved within that timeframe, please contact admin@renderosity.com .

Question: How do I feature one of my freestuff items on my Homepage?
Answer: In the Freestuff area you will see a link at the top that says "My Settings" you can choose the freestuff item you want displayed as your "featured freestuff" on your homepage.  You can also choose how many thumbs you want to appear on each page of the freestuff area and turn your "nudity" filter on or off.

Question: How do I add an image to my favorite images gallery? Or an artist?
Answer: Open the gallery image that you wish to add. Underneath the image you'll see a row of buttons. Press the second button, "Add Image" to put the individual image on your favorites list, or use the third button, "Add artist", to add the artist as a favorite. You can set your favorites to public or private, and you can view, edit and delete favorites from these links: Favorite Images Favorite Artists If you have your profile set to receive emails from Renderosity, you will get an email every time one of your favorite artists adds a new image.

Question: Could you please tell me where I can fin the Art Chart that some people are referring to? Thanks a lot for your help.  
Answer: You can find the ArtCharts by going into the galleries and clicking on the link at the top that says "ArtCharts' Below is a direct link to this area   http://www.renderosity.com/mod/gallery/artchart.php

Question: How can I use an avatar that will show in my gallery and forum posts?
Answer: To add or change an avatar, go to MY PROFILE (on the sidebar link) and about half way down the profile page you will see the place to upload your avatar. Once you have uploaded the avatar pic, then click "Save Changes" at the bottom. The maximum dimensions are 100x130.  The Maximum Kb is 25. Your avatar displays next to your gallery images, gallery comments, and forum posts, as well as in your Friends' Friends Lists.

Question: Hi there, I'm just wondering if it's possible for me to upload more than one image per day, and if so, how? Thank you :)
Answer: We have a Gallery Plus service you can purchase so that you may upload up to 3 images a day in the galleries. Please see the information on our Gallery Plus service at the link below   http://www.renderosity.com/mod/bcs/index.php?ViewProduct=44571

Question: How do I cancel my Gallery Plus subscription?
Answer: Hi there, Please contact store@renderosity.com who will assist.

Question: Is the Featured Image automatically set to the first image uploaded? If not, how can I change it?
Answer: You can choose a Featured Image at the "Edit Gallery Options" page.

Question: My upload didn't seem to work and is not in my gallery then when I tried to go re upload it says I have exceeded my maximum uploads for the day?
Answer: If you upload an image by hitting “preview” and then don’t finish by hitting “save” or “abort”, that image just kinda floats out there taking up server space. So, that counts toward your one per day. Abandoned pending images get purged every night at 2 a.m. system time.   If you upload an image successfully then delete it, that does not count on your upload for the day so you can re upload again.

Question: I've added Favorite Artists, however when I did I didn't turn on email notification.  How do I go back and turn email notification back on for each favorite artist?
Answer: Hi there, If you go to the attached link, you can use the "Turn on" or "Turn off" for each artist to set notifications as you desire.

Question: Where are my favorite images, artists located?
Answer: You can find your favorite images and artists by clicking on MY FAVORITES when you are in the “galleries”.

Question: Is there someway I can see who has added my pictures to their favorites? I'd like to send them a message showing my appreciation that they liked my work.  
Answer: Yes, if you go to MY FAVORITES link while in the gallery and then click the [who favorited me] link you will see the usernames of the members that have added you to their favorites list.      

Question: how long does a gallery have to be inactive before it is removed
Answer: Unless you delete your gallery images, they never become inactive. They will be archived after 45 days so that means a member would have to search the archives to find them but they are still in our database     Thanks

Question: What is the maximum file size/dimensions for gallery uploads?
Answer: It's maximum 4000x4000 pixels, and up 512kb in file weight.

Question: One of my images states that there are two ratings of the image.  Where do I go to see the actual ratings?  I've seen rated images(how many stars) under "best ratings", but I don't see any stars under my images in my gallery, even though the views claim they loved them.  Am I missing a place to view my ratings?
Answer: You can't see the rating on an image until its been rated at least 4 times ( this is stated on the drop down where you rate an image).  Once the image has received 4 or more ratings, you will see the "stars" in the statistics box that show the average rating, 5 stars being the best   Example:   Ratings: 78   So this means the image was rated 78 times and the average of those 78 ratings put this image at 5 stars.   Hope this helps.

Question: How is the TOP 100 rated, commented and viewed calculated for the last 45 days and of all time?
Answer: Top 100 Most Viewed - RecentThis dataset is calculated based on which images were viewed the most in the last 45 days. For any two or more images with the same number of views, the ones with the most recent last view are before the ones with the least recent last view. Top 100 Most Viewed - All TimeThis dataset is calculated based on which images were viewed the most ever. Ties are handled the same way as above. Top 100 Most Commented - RecentThis dataset is calculated based on which images have received the most comments in the last 45 days. For any two or more images with the same number of comments, the ones with the most recent last comment are before the ones with the least recent last comment. Top 100 Most Commented - All TimeIdentical to most commented recent, except without the 45-day restriction. Top 100 Best Rated - All TimeThe most complicated of the three, this is sorted first by the ratings of images. The higher the rating (5-star) the higher they are on the list. For... [more]

Question: How can I eliminate the advisory warning from thumbnails in galleries I view?
Answer: Go to MY GALLERY OPTIONS and turn off your nudity filter. Then you will see the actual thumbnail and not the Content Advisory icon.   Gallery Options are here http://www.renderosity.com/mod/gallery/member.php?my_options        

Question: How to upload an image?
Answer: Follow the link below

Question: Is it possible to add a direct link from my website to my gallery at renderosity, if so, How Thanks Linda
Answer: Yes, you can. The quickest way to get the link to your own gallery is to go to my gallery (link from the Galleries menu) and then look under "My recent uploads" and click on your username underneath any of the gallery thumbnails. The link will look like http://www.renderosity.com/mod/gallery/browse.php?user_id=XXXXX (where XXXXX is your unique member ID number.)

Question: It seems to be necessary to be a Renderosity member before you can view the galleries here. Is that correct? I ask this because there are friends who I would like to invite to view my gallery images here and it looks as though they cannot do so unless the register as members here. Some of them do not have any involvement in making art or in using the software and products that are sold here. Is there a way to give them viewing access to my gallery without them having to sign up? -zescanner / Jeff Willard
Answer: Hi there, You can give non-members the link below. They will be able to view all of your non-nude, non-violent-tagged images, but they will not be able to comment, save to favourites, or use any of the other gallery functionality. Kind regards, Karen Janes Renderosity Admin Team

Question: what are the ratings for
Answer: Hi, Ratings are for entertainment purposes only. If a member wants to give you a rating along with a comment to show how they feel about your work this is an option they can use.  The ratings are from 1 to 5 stars with 5 being the best on down to 1.   Then once at least 2 or more ratings are made on one of your images the system calculates the "average" rating for that image and it will appear on the statistics box for that image.     Hope this helps.   Thanks

Question: Good Morning to all, My question is how do I remove the Ratings Option at the bottom of my uploaded images, I still want to receive comments but no the ratings, any help would be much appreciated. (please excuse my spelling)
Answer: For new uploads, remove the checkmark from "Allow viewers to rate this image?" option (near the bottom of the page). For existing gallery images, press the Edit icon under the image and again remove the check from that option and press the Save Image button.

Question: How do I delete an image from my gallery?
Answer: You can delete individual images in your gallery by going to the full image view and underneath you will see the links to edit, report, delete. Just click the delete button and this will remove your image.   If you want to delete your entire gallery, you will see that link when you go to MY GALLERY.

Question: How do I replace my thumb once I have uploaded it.
Answer: You go to my gallery and click on the thumb to bring up the larger image. At the bottom of the image is a button to edit click on this. In the space to upload a thumb you would upload your new thumb and click save changes. Once this is done do a hard refresh (F5) to see it.

Question: What does subscribing to a gallery mean?
Answer: This means you are requesting to have an ebot every time someone uploads an image to any galleries you have subscribed to. So please keep in mind that in some large active galleries, for instance the Poser gallery, if you subscribe you will be receiving lots of ebots.   To subscribe to a gallery, go to MY GALLERY OPTIONS then click on My Gallery Subscriptions.

Question: Why was my gallery image moved from the Poser gallery to the Product Showcase gallery?
Answer: When an image is moved from a gallery that you uploaded it to, its because that wasn't the appropriate gallery for your artwork so its move to the appropriate gallery.   For example, images that are posted containing promotional advertising for a product now available or coming soon, its moved to the Product Showcase gallery as that is where you are allowed to post promotional type images. So even if the image is rendered in Poser, it cannot be uploaded to the Poser gallery if it is advertising a product you are selling or plan to sell.

Question: Can I submit article ideas for the front page?
Answer: Yes, we welcome article submissions from the community. Please send your articles to our Front Page Editor, Nick Sorbin at vclaszlo@renderosity.com

Question: How can I add, or change my email address? Can I use more than 1 email address?
Answer: Just go to the attached link and enter your new address. You can only have one address with us.

Question: I have a cartoon that I would like to have included in the R'Osity Comic Strip. Who do I send that to?
Answer: We welcome cartoons and comics submissions from the community. We ask that there be several unpublished strips to start with and that they do not contain nudity. For consideration please send cartoon strips to our Lead Cartoonist Anniemation at anniemation@renderosity.com.

Question: How do I enable cookies so I don't have to keep logging in and out?
Answer: In Firefox: Tools > Options> Privacy  > Accept Cookies from Sites -Until they Expire. In IE: Tools > Privacy > Web sites > Edit > Address of Website : Type in web address and click 'allow' or 'block'

Question: Could some one delete my account here? Thanks   Dale
Answer: We do not delete accounts due to various reasons including possible purchase history, forum posts, etc   You can email admin@renderosity.com if you want to inactivate your account.

Question: Can my account be deleted? If so, how?
Answer: You need to first sign into your account and remove your gallery, friends, freestuff, wishlists and favourite lists, and remove any notifications you have set (e.g. gallery subscriptions, site mail notifications, newsletter). Then email admin@renderosity.com and we will close your account.

Question: Is it possible to turn on the feature for contacting you when an artist posts a new picture once they're already in your favorite artists list?
Answer: Yes, navigate to your favourite artists page and you will see to the right of their name three options for "Turn on", "Delete", "Make Public/Private". Simply click the "Turn on" link and you will then get ebots for that artist.

Question: How can I change my Member Username?
Answer: You are not directly able to change your member/username.   If you believe that the one you selected is not right for you, we offer a service to change username.  Member Username Change. There is a $10 fee for the service.

Question: How can I post to the Calendar?
Answer: Click on the <a href="http://www.renderosity.com/mod/comcal/index.php"> Calendar Link</a> on the sidebar to schedule an event. Enter the Event Details Date/Time - The date and time at which the event is happening. Name - The name of the event, which will be displayed on the month and day calendars and the event display. Description - The description of the event, which will be displayed on the day calendar and the event display. Graphics If you wish to include a graphic with your event, you can either enter a URL to a graphic or browse for and select a graphic to upload. Graphics will be resized appropriately to fit within the calendar display. Links Events can have links associated with them, such as a news article on your site with information and pictures, or a link to an external website. URL - The URL for this event to link to. Action - "Open... [more]

Question: How do I search the image titles? The Search box doesn't appear to offer the option, nor can I find it from the Galleries page. For example, I wanted to search for images of Bards.
Answer: You can search the Galleries at the attached link. This search will cover both image titles and any text in the Notes section.

Question: How do I Log In?
Answer: Give us the email address you joined with and we'll send you an email. When you receive it, follow the link inside it to reset your password.   Or you can go to the top of Renderosity under the banner to the right there is a link called Logon.  Follow the same steps.

Question:  I want to create a link to my image in my gallery within a RR post. How do I do this?
Answer: Hi there You would need to use HTML code. The attached link may help.

Question: How do I find old front page news articles?
Answer: Articles can be easily found using the Site Search feature. For a complete listing of all the old articles, please visit the Front Page News Article Archives.

Question: How do I change my password?
Answer: Go to the attached link to change your password.

Question: How do I stop all emails except the newsletter?
Answer: We don't have a separate subscription for newsletter, gallery and forums. If you want to stop receiving all mails, go to your profile and set "Receive email newsletters, announcements, and special offers from this site?" to NO.  

Question: What are Tutorials?
Answer: The < a href="http://www.renderosity.com/mod/tutorial/index.php?browse&section_id=3> Tutorials area</a> is a great place to learn something new or to submit a Tutorial that you have created to help give back to the community and help others learn. The Tutorials are broken down into sections based on software used or common topics.  You can select a section you are interested in, or pick from the "What's New" or "Most Viewed" areas. If you are interested in <a href="http://www.renderosity.com/mod/tutorial/tutorial.php?new"> Uploading a Tutorial</a>, you will have an option to choose whether it is a Hosted Tutorial - that is one where all the content resides on this site. You will continue by selecting the sections this belongs in, entering the details of the tutorial, uploading images and creating the pages that make up your tutorial. You will be able to receive feedback on this tutorial from o... [more]

Question: What are the Site Terms?
Answer: Terms of Service - These are the terms that you agreed to when you joined Renderosity. Copyright Policy  -  If you are uploading photos or images, please know the copyright laws. Privacy Policy -  Anything that you post on Renderosity -  forums, blogs, opinions, reviews, site emails, chat should be viewed as public information.  Renderosity does not sell emails to third party vendors.  All these links are located at the bottom of every page and on the sidebar.    If you have any questions, please email admin@renderosity.com

Question: How do I add a friend to my homepage?
Answer: You do this by going to their homepage and clicking on the link at the top that says  "add friend". You can get to a members homepage by clicking the "homepage" link next to their avatar in the gallery. Thank you

Question: What are the step-by-step keyboard clicks I need to go through to add my favoret artists to my homepage.  I repeat, step-by-step.  Don't assume I'm a computer geek.  Thank you, Drew
Answer: If you are referring to adding them as a FAVORITE ARTISTS (not Friend as that is different) then there are a couple of ways. First if you know a specific artists username and you want to add them as one of your Favorite artists, then  go to the GALLERY link on the Top navigation menu bar. This takes you to the main gallery page. From there you will see several links [what's new] [most viewed] [most commented] [best ratings] [by artist] [by vendor] Click the "by artist" link and type in the username of the artist.  this will take you to the full gallery of that artist. You can then click on any thumbnail in his/her gallery and it will bring up the FULL IMAGE and underneath  the full image you will see several buttons.   zoom in add image add artist   To add the artist, you click the ADD ARTIST button (as shown above).   Now if you don't know the artist username or you do not have one specifically in mind. As you browse the galleries a... [more]

Question: Hi, Three members sent me a friend request. I click "approve" but  I do not appear as a friend on these members' homepage; in other words, when I click approve nothing happens and all three requests stay waiting for approval!   What's to be done? "Coppens"    
Answer: When you go to add them you have to click the little box by their name then hit approve.

Question: Can't see my new photo on My Homepage?
Answer: Make sure you have uploaded the correct size photo.  Click here If you have entered the correct size image, You may need to hold the Shift key & click the Refresh button in your web browser; that should display the new photo. You can also try clearing your cache from your browser.

Question: I talked with Blackhearted and he suggested I add him to favorite merchants - I haven't been able to figure out how to do this, what is the trick please?  Thanks!
Answer: From the MY HOMEPAGE link on the top menu under Members, you can go to the Store tab on your homepage  click the "edit" link by the Favorite Vendors section and add the name of the vendor and any comment about them you'd like, then click the add vendor button.   To get directly to this page to add the favorite vendor, you can also click this link; http://market.renderosity.com/mod/bcs/homepage_edit.php?FavoriteVendors=Y

Question: How do I enter or even edit text into my Bio on my home page??? Thanks Don
Answer: Go to MY HOMEPAGE (under the Members tab in the top navigation menu) under your username, you will see an EDIT button, click that and you can then enter text and/or a photo to show on your homepage.  Once you get what you want in that section, click the submit button at the bottom to save the info you input.     Thanks

Question: How do I get to My Homepage?
Answer: You access your homepage by clicking on the "My Homepage" under the MEMBERS tab on the top navigation menu. 

Question: How do I upload a photo for my homepage, or edit an existing photo?
Answer: Adding a photo to my homepage Make sure your photo is a .jpg or .gif image and the photo size is at least 100x100 pixels Go to My Homepage link located under Members tab on the top navigation menu. Click the Edit Page link on the Artist Bio tab (on the left). Scroll to the Upload Picture section. Click the Browse button and find the file on your hard drive. Click the Save Homepage button. Editing a photo on my homepage You go through the same steps as above and the new photo will overwrite the old one.  But, in order to see your new photo on your homepage.   You may need to hold the Shift key & click the Refresh button in your web browser; that should display the new photo. You can also try clearing your cache from your browser.

Question: Curious how you add pictures and colored text to your bio ................ other than your avatar.
Answer: Press the [Edit] link under your name on the Bio section of your homepage, and you will see a text box for adding words and an option to upload an image from your PC.

Question: What is My Homepage?
Answer: My Homepage is a page designated to highlight information about you.  This is the page that other members see when they want more information about you.  Information such as a bio, photo, and contact info are good to display.

Question: What is  this new Friends list thing?
Answer: This is for members of Renderosity that you consider your "online" friends. Its an easy way to keep up with them and to get quickly to their Homepage to contact them via Sitemail.   Its different to "Favorite Artists" as that feature is for artists whose work you want to keep up with by getting ebots when they upload a new image. This might not be necessarily someone  you communicate with or consider an "online" friend.

Question: What is the URL to my Homepage?
Answer: Your URL is http://www.renderosity.com/homepage.php?Who=username   Enter your username in the username area of the URL.  

Question: How do I edit my link information? I have a new web address?
Answer: Click Here - From this link you can edit your link and change out banners or buttons.  You can view your stats from this page.    Once you edit your link, you will go through pending again.  This is to ensure that all the links in this system are related to 2d and 3d computer generated imaging.  In order to see the stats or information in the link above, you will have to Add Your Listing first.  

Question: How do I submit my website to the LinkShare?
Answer: It is easy!  You can go to the link located on the sidebar under the Link Share section labeled....Add Your Listing Just follow the directions, List the name of your site, enter your site's web address, click the Submit button.  Your listing will be pending until it is approved.  Please read and understand the Terms for Link Share.   Once approved you will be given a page with all of the links, banners, and buttons for Renderosity's LinkShare program.  Choose one that fits your site.  TERMS AND CONDITIONS: Each member can join our Link Share once. We will track the number of new members who join us through your site. The name of the link can not be misleading. The following are unacceptable links: Non music-related sites Money making schemes Click brokering Link exchanges Sites Under Construction Pornographic sites When you submit your link, it will go into pending until the legitimacy of the site and compliance with the Upload... [more]

Question: What is LinkShare?
Answer: It is an easy way to link to each other.  It is very similar to a web ring but not as complicated.  You provide your link to Renderosity and then Renderosity will provide code to link to your site.  Depending on the amount of visitors and members that you send to Renderosity, you get rewarded on the sidebar under the Link Share section.  We list the top 25 sites on the Renderosity Sidebar, and the other sites are all listed on another page that is linked on the sidebar.

Question: How do I get started in 3d.
Answer: Well this is a very wide area depending on what you want to do. 3D consists of may different programs like Modeling Programs, Character Programs,and Landscape Programs. Some do all some do just one thing.  You will need to know what area you are really wanting to get into.  You should visit the 3d program forums and ask questions of our members here . http://www.renderosity.com/mod/forumpro/index.php Then visit the 3d turorial sections here to see what they can do.  http://www.renderosity.com/mod/tutorial/index.php

Question: How do I get started in 2d and what programs should I use?
Answer: The first thing is to visit our 2d forums and ask questions our members are very willing to help you learn.  PhotoShop http://www.renderosity.com/mod/forumpro/showforum.php?forum_id=12366 PaintShopPro http://www.renderosity.com/mod/forumpro/showforum.php?forum_id=12365 Painter http://www.renderosity.com/mod/forumpro/showforum.php?forum_id=12392 2D http://www.renderosity.com/mod/forumpro/showforum.php?forum_id=12358 You can also check out our Tutorial section as this will give you a Idea of what can be done in each program. 2D http://www.renderosity.com/mod/tutorial/index.php?browse&section_id=1 PhotoShop http://www.renderosity.com/mod/tutorial/index.php?browse&section_id=6 PaintShop Pro  http://www.renderosity.com/mod/tutorial/index.php?browse&section_id=29 Painter http://www.renderosity.com/mod/tutorial/index.php?browse&section_id=30

Question:  I am not receiving the Renderosity Newsletter I signed up for, why not?
Answer: First, please set your email program to accept incoming messages from newsletter@renderosity.com. If that does not clear up the problem, please check to make sure you are not forwarding your emails to another account, and that any firewall software allows for incoming emails with images to be displayed. If you still are not receiving the newsletter, please email newsletter@renderosity.com and let us know.

Question: How do I sign up for the newsletter?
Answer: Go to your Profile Page and scroll down to the bottom. You'll see a section called "Receive email newsletters, announcements, and special offers from this site?" Make sure you set this to "Yes", then press the "Save Changes" button. The newsletter will be sent to the email address in your profile.

Question: How do I unsubscribe from the newsletter?
Answer: There are two ways you can unsubscribe from the newsletter. You can set "My Profile" options to "No" to receive newsletters (located near the bottom of the page), or you can click on the "opt-out" link provided at the bottom of the Renderosity newsletter.

Question: Keep seeing the old one.
Answer: You may need to hold the Shift key & click the Refresh button in your web browser; that should display the new image. You can also try clearing your cache from your browser.

Question: How do I change the email address on file with you?
Answer: Go to 'My Profile' (from the 'Members' dropdown menu) and click the "Change Email" link at the top left of the page. The system will send a validation mail to your new address, which you will need to activate the change.

Question: Please add/remove me from your email Newsletter.
Answer: Go to My Profile page, scroll down the page to "Receive email newsletters, announcements,and special offers from this site?", and select Yes to receive the newsletter, announcements and special offers and No to be removed from the newsletter, announcements and special offers.  Click the "Save Changes" button to save the information.  Or  Click on the opt out link located at the bottom of the email newsletter .   The My Profile page is found on the sidebar under Member Options: My Profile.   

Question: I have a new Email address, how do I change it at Renderosity?
Answer: Go to My Profile page and in the top left area there is a link to change your email.  Click that link and enter the needed information.  Click the "Save Changes" button to save the information.  Go check your email and click on the link that is provided in your new email.  The change will then be made.  Your done. The My Profile page is found on the sidebar under Member Options: My Profile. 

Question: How do I change my Password?
Answer: Go to My Profile page and in the top left area there is a link to change your password.  Click that link and enter the needed information.  Click the "Save Changes" button to save the information.   The My Profile page is found under members on the top dropdown menu. 

Question: I had different items in my wishlist who have disapeared ??? Where are they ?
Answer: When products are removed from the MarketPlace, they automatically drop off the wishlists because they're no longer available for sale Thank you!

Question: I would like to remove items from my wish list, but I cannot seem to access it. Your assistance would be helpful.
Answer: Hello, To remove items from your wishlist, please so to the Members tab on the top navigation menu and click on the MY WISHLIST link. Beside each wishlist item there is a remove link to click in order to remove that item from your wishlist. A direct link to the wishlist page is below http://market.renderosity.com/mod/bcs/index.php?ShowWishlist=Y Thank you

Question: Are there any content restrictions for products sold in the MarketPlace?
Answer: Renderosity does not accept the following:1) Poses or activity where any person (regardless of age) appears that they "could" be engaged in sexual activity. 2) Items that appear "sexual in nature" or are intended for "adult audiences" (example: bondage gear).3) Products that display child or teen nudity.Renderosity also reserves the right to decline content at our discretion.

Question: Are there any upfront costs to sell my products in the MarketPlace?
Answer: There are not any upfront costs to open a store at Renderosity!

Question: Are there any utilities to help me generate my readme.txt file?
Answer: Yes. We have a utility called the Renderosity Readme File Generator that can be downloaded here:http://www.renderosity.com/mod/rrfilelock/download.php?fileid=25266&key=63853  

Question: Hi, I was teying to find a form on your website to fill out....to become a seller. Thanks
Answer: Hello, Please see the information at the link below http://www.renderosity.com/news.php?viewStory=13099 If after reading through all the selling products information you still have questions, please email vendors@renderosity.com for help Thank you

Question: Can I use the money earned from selling my products to purchase other products in the MarketPlace?
Answer: You sure can! On the final checkout page simply type in the amount of in-store credit you would like to use in the "Use Store Credit:" box and click the "Apply" button. You available In-Store Credit is also displayed on this page!

Question: Does Renderosity provide techincal support for my products?
Answer: Renderosity does not provide technical support for your products. It's up to each vendor to provide product support.

Question: How are refunds handled?
Answer: In the event that a product is found to be defective or the product description misrepresents the product a refund may be issued. Issuing refunds is at the discretion of the Vendor and/or the Renderosity MarketPlace staff.Refunds will be issued only after the Buyer has worked with the Artist to fix the problem. When a refund is issued, the Buyer is responsible for deleting all files using the product and may not distribute the product.Refunds or replacements will only be issued within 30 days from the original date of purchase.In the event of a duplicate purchase Renderosity will issue refunds as needed.

Question: How can I advertise my MarketPlace products at Renderosity?
Answer: There are many marketing tools supplied by Renderosity to help promote sales. Taking advantage of these tools has proven to help increase product sales! Free Banner Ad Exclusive Product Banner Ad Automated Sale System Product Showcase Forum Product Showcase Art Gallery Contest Sponsorship Renderosity Calendar Free Banner Ad - Banner Ads are displayed at the top of all Renderosity pages. They are rotated for display with each new page view. The Banner Ad can be used to promote a specific product or to promote your entire product line. Exclusive Product Banner Ad - If you have a Renderosity Exclusive product in your store you get another Banner Ad to promote the Exclusive product. Automated Sale System - Use this feature to place as many single products or your entire store on sale for a specific period of time. Please see the Vendor Control Room User Guide for in-depth info... [more]

Question: How do I change my monthly payment method?
Answer: Address or payment change information should be done from your Vendor Control Room and must be done prior to the 25th of the month in order for it to be processed in the current months payment cycle.Payment questions should be sent to payments@renderosity.comVendor Control Room -> Links -> My Vendor Details -> Go  

Question: How do I contact the Renderosity store staff?
Answer: Vendors should always contact the store staff by E-Mail at vendors@renderosity.com

Question: How do I delete one of my products from the MarketPlace?
Answer: Products can only be deleted by one of the MarketPlace Managers, ClintH or Debbie M. There are several ways to make the request. 1) Send the request to vendors@renderosity.com from the E-Mail address that you have registered at Renderosity. This is for security reasons.2) Send ClintH or Debbie M. a Site Mail.3) Post your request in the private Vendors Support forum.  

Question: How do I download my own products from the MarketPlace?
Answer: Select Vendor Control Room from the side bar. Select Links -> Product List -> GoSelect "Edit" to the right of the products name.Select "Edit Product Files" from the top right of the Edit screen.Click the filename to start the download.

Question: How do I place my products on-sale in the MarketPlace?
Answer: Placing your products on sale is an easy process that is done from your accounting page in the Vendor Control Room (VCR). You can place as many single products as you like or your entire store on sale with discounts of up to 30% off the retail price.Products appearing on a members Private or Public Wishlist will receive and automated E-Mail informing them that your product has been placed on sale. This will only take place for scheduled sales.Vendor Control Room -> Tools -> Store Sales -> Go  

Question: How do I sell in the Renderosity Marketplace?
Answer: The first step is to read our submission guidelines and Marketplace policies.  It is very important that you read the guidelines and policies thoroughly before trying to upload items. Product Submission Guidelines MarketPlace policies   Then, you will need to submit your Vendor Information using the"Vendor Control Room" link on our side bar. Once you've completed that form, you can use that same link to upload your items. Under the "Links" drop down menu, there is an "upload product" option select that and click the "go" button. 

Question: How do I update my mailing or PayPal email address for my payments?
Answer: Go to your <a href="http://market.renderosity.com/mod/bcs/vendor.php"> Vendor Control Room</a> and then into your <a href="https://market.renderosity.com/mod/bcs/vendor_signup.php">"My Vendor Details"</a> listed under the "Links" drop down menu.  After changing your information, please be sure to scroll to the bottom and click the "Submit" button, so that it will be changed in our accounting section for payment purposes. Changes to your payment information need to be made by the 25th of each month in order to be updated for the payments that are completed before the 7th of each month.  

Question: How do I update one of my active products in the MarketPlace?
Answer: In order to ensure product updates are handled in an efficient manner please follow these easy steps located here:http://market.renderosity.com/news.php?viewStory=13162#8

Question: How is the Top Seller list generated?
Answer: The Renderosity Top Sellers list consists of our top 35 Vendors based on sales revenue. This group is reevaluated at the beginning of each month and can change.

Question: What percentage do I make with exclusive and non-exclusive offerings I make through the marketplace?
Answer: http://www.renderosity.com/news.php?viewStory=13758#7 here is the information that will answer your question. Thank you for your inquiry!

Question: Hi there :) I've just added a product to your store as exclusive, and I know that means that I'm not allowed to sell it anywhere else. My question is, can I add the thumbnail to any of my own sites and link back to my store over here? Thanks for your time :) Christa/Croxie
Answer: Hi Christa, Yes, you're very welcome to do that.  

Question: What are the advantages of selling my products exclusivley through Renderosity?
Answer: 1) Five extra banner ads when you have at least five exclusive products. 2) MarketPlace Front page exposure. 3) The Renderosity weekly newsletter highlights exclusive products more so than non-exclusive. 4) Only one store accounting page to keep track of. 5) One source of distribution for your product line. 6) Renderosity offeres the largest potential customer base.

Question: What are the guidelines for banner ads?
Answer: No nudity. This implies no clothes, clothes that are transparent or blurring of nude images. Minimal cleavage exposure. The majority of the female breast must be clothed (at least 80%). No exposed buttocks. No suggestive or sexual positioning. No placement of the hands in genital areas including female breasts. No child nudity. No Sexually Suggestive Language or "Censored" language/images. No bondage type ads.Free banner ads can link to your Renderosity store or a specific product in your store.Exclusive banner ads must link to an Exclusive product in your store.Banner Ads are promoted throughout Renderosity and are therefore visible to all members.We feel strongly about keeping this content professional and suitable for all ages.The intent of the banners are to give Vendors the additional exposure for marketing their products but at the same time this reflects on the overall site and must be professionally displayed.Advertisers that purchase banner ads are hel... [more]

Question: What file formats are accepted in the MarketPlace?
Answer: PC Only: Files may be submitted as a .ZIP. MAC Only: Files must be submitted as a .SIT. PC Only or PC/MAC: Files must be submitted as a .ZIP.

Question: What is the minimum price for a product in the MarketPlace?
Answer: Store items are priced at a minimum of $5 for one zip file, $7.50 for 2 zip files and $10.00 for 3 zip files. Pricing decisions are left to the artist. You are encouraged to research the average pricing for such items. The Renderosity Staff may offer pricing suggestions based on previous store experience.

Question: What type of payment options are available to receive my vendor payment, and how do I receive my payment?
Answer: You can select check or PayPal in your Vendor Control Room under your “My Vendor Details”.  If you select check as your method of payment, a check will be mailed to the address you provide in your “My Vendor Details”, if you select PayPal, then a PayPal payment is sent to the email address you provide.  We also have wire payments, but there is a $30.00 wire transfer fee that is deducted from your payment.  If you require a wire transfer, please contact payments@renderosity.com so that we can get the required information from you to setup the wire transfer.

Question: When are vendor payments processed?
Answer: Please view the MarketPlace Policies Overview doument for this information. http://market.renderosity.com/news.php?viewStory=13162#2

Question: Can I get an email to let me know when I have a new sitemail message?
Answer: Yes, you can click on the SITE MAIL link at the top of the sidebar, then click the "notifications by email" option ON. Once you have turned them on then you will receive an email each time you receive a new sitemail.

Question: How do I communicate with another member?
Answer: The SiteMail Link is on the top Navigational bar of any Renderosity web page. SiteMail or message a member:   SiteMail sends information to members within the site.  It will not send them an email.  It is a tool to communicate within the site.  Sending members mail within the site:  Click on the SiteMail link located at the top of the site under the banner.  Enter the username, subject and message and click the Send button.  The member will receive the message when they are logged on to the site and go to their site mail area.  You will receive confirmation once someone has received your mail.   OR Anywhere you see a user/member name you should be able to click on it and it will take you to that member's homepage.  SiteMail is located at the bottom of the page on every member's homepage just above the send an email.  There you complete the information and send them a message.  ... [more]

Question: How do I know when I have SiteMail?
Answer: A link at the top of the site will appear that says "You have X# of messages."  That link is to SiteMail Inbox. We will be able to reply to members or Compose new messages from your Inbox. If a member emails you, then it will go to your email and not be located on the site.  Only using the SiteMail will the message be on the site. 

Question: I just received a Friendslist request in my sitemail.  What is this feature and what does it do? I don't see it anywhere and my searches have turned up nothing.  This should be documented in the FAQs.
Answer: This feature allows you to add your friends here at Renderosity to your homepage.

Question: where is my archive message ???   thanks
Answer: You go to site mail and in the dropdown box you highlight archives and click go. Here is where all your messages you have archived will be.

Question: If I upload an image of a nude statue (male/female) showing bare breasts/genitals/ buttocks is it OK if the thumb is a scaled down version of the full image?
Answer: For a statue yes it would be acceptable

Question: Have the rules for actual images changed?
Answer:  No, the rule only affects thumbnails.

Question:  If you remove my thumbnail with nudity/violence in it, will I lose my comments and rankings?
Answer:  No, we place your image into the Holding area until you supply us with a new thumbnail. We then replace your image in the gallery and any comments, rankings and views remain with it.  If you do not supply us with a new thumbnail with no nudity/violence in it within the 48 hour timeframe, the image will then be permanently removed.

Question: Is this policy change  the result of Paypal or political pressure?
Answer: No, it's as a result of general member feedback and to provide an overall more professional impression of the galleries, freestuff, blogs, tutorials and homepages.

Question: When did the policy change so that no nudity/violence would be allowed in the thumbnails for the galleries, blogs, freestuff, tutorials and homepages?
Answer: This policy change was announced on January 22nd, 2007 and went into effect on January 24th, 2007.    

Question: What about see-through underwear, is this allowed?
Answer: If the nipples, genitals, pubic hair or buttock cleft can be seen through the clothing, then it is not allowed on the thumbnail.

Question: There are lots of nude thumbs already in the gallery. Will we be expected to change our old thumbnails?
Answer: No, we will only be applying this rule going forward. There are just too many gallery images in existence to make it practical for us to require this. However if you do want to update your thumbnails, you are very welcome to do so. Just press the "Edit" icon under your image from within your gallery and you can upload a new thumb there.

Question: Will you be issuing warnings/bannings if we upload nude or violent thumbs?
Answer: Not initially, we will be going through an educational period so that everyone can get used to the new guidelines. However if someone deliberately sets out to break the rules after being educated and reminded, then it would be treated as a standard TOS violation.

Question: How long can my videos be?
Answer: Videos can be a maximum of 10 minutes.

Question: What is the maximum file size?
Answer: Max file size is 100 mb.

Question: What is the resolution of the video?
Answer: 640x480

Question: What is the Video Center?
Answer: The Video section is for educational, instructional tutorials and Renderosity advertising related to the 2D/3D industry only. No personal videos are allowed. Videos are subject to the following guidelines: No human nudity is allowed in the videos. Untextured mannequins and wire meshes are allowed for instructional purposes. Violent imagery is not allowed. You should own the copyright, or have the right to use, any materials shown, including audio files.

Question: What video formats are supported?
Answer: All major video formats are supported, including the 3pg format found on mobile phones. If you're having a problem uploading a certain video format, email us at admin@renderosity.com to see how we can help.