MarketPlace Refund Policy
Refund PolicyRefunds or replacements will be issued within 30 days from the original date of purchase.
Digital Download Products
In the event that a product is found to be defective, the vendor is unable or unavailable for support or the product description misrepresents the product a refund may be issued. Issuing refunds is at the discretion of the Vendor and/or the Renderosity MarketPlace staff.
Before refunds will be issued, we ask that the Buyer please contact the Vendor first to give them a chance to support their product. When a refund is issued, the Buyer needs to delete all files associated with the product and may not use the product. Customer initiated chargebacks/disputes may result in a permanent ban from Renderosity.
Product availability: Once a product has been purchased and downloaded the customer has accepted the merchandise. Renderosity keeps the products purchased available for future downloads if needed. However, we suggest that you archive your purchases after downloading them, since we cannot guarantee future downloads of removed products. Members banned for TOS violations will not have access to their purchase history after permanent ban so be sure to archive all your purchase history as well.
The same refund information for Digital products apply. Renderosity will not be liable for shipments lost in the mail. Though we will make every effort to correct the problem. Items damaged in the mail can be replaced if returned to us.
In the unlikely event of manufacturing error, defect, or damage you may notify Renderosity within 24 hours after you have received your product and we will provide instructions on how to proceed. Renderosity reserves the right to determine validity of claims of manufacture errors, defects, or damage.
If you need assistance, please contact firstname.lastname@example.org