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Warning: this is mostly a frustrated rant.....however, there is at least one serious question buried in here.

Ok, maybe it's just me, but I was taught in business classes and through my work experience that it's just good business to provide people with your business's contact information.  Yes, I realize we're in the technological age where email trumps phone calls and regular postal services, but I just don't understand how businesses exist without contact info on the website, or even given in important emails.

So, do people really trust companies that don't have contact info anywhere on their site?  And buy from them?   I always look for that before I buy something from a website, but I've seen a few fairly popular sites that only offer up generic email addresses (like sales@). Of course, those serve a great purpose, but what happens when you can't get a reply and are in serious need of support?  I can't really think of a business as legitimate that doesn't have an address and telephone number listed.   Am I completely missing something??

posted on Thursday, January 7, 2010 at 4:42 pm 2 Comment(s)

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